Is Community Fibre down right now?

No, our tracker isn't seeing any active issues with Community Fibre right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on Community Fibre's network.

How do I report a Community Fibre outage?

Community Fibre's own service-status page tends to update faster than its support line can, so check there first. You can also run our speed test, the result feeds the outage detection model that other Community Fibre customers see on this page.

How long do Community Fibre outages usually last?

Most resolve within a few hours. A local fibre fault can run longer if civils work is needed, while a core or DNS incident, like the one in February 2025, is usually fixed centrally within hours. The board above moves from 'down' to 'issues earlier' once the live signal fades.

Can I switch from Community Fibre mid-contract if it keeps going down?

Community Fibre has not signed Ofcom's voluntary speed code, so there is no automatic speed-based exit right. It runs its own Satisfaction Guarantee with its own window, and general consumer law still applies if the service repeatedly fails to deliver. Check the current guarantee terms before you act.

Why does my Community Fibre line connect but nothing loads?

That is the classic sign of a DNS problem rather than a dropped line, which is what hit Community Fibre in February 2025. Your fibre is up but the system that turns web addresses into connections has stalled. Switching your device's DNS to a public one such as 8.8.8.8 is a common temporary workaround until it is fixed centrally.

Is the problem my Community Fibre line or the network?

Check a second connection. If your phone works on mobile data but nothing loads on Community Fibre and others are reporting the same, it is the network. If only your home or building is affected and neighbours are fine, the fault is more likely your own line, router or wifi.

Outage trackerCommunity Fibre

For

customers

Live · NormalDetected · 10 d

Community Fibre is working fine

Last report was 10 d ago, nothing since. If something still feels off at your end, it's more likely WiFi or kit than the line itself. Run the speed test for a quick read.

Detection history

Latest 2 detections

10 d ago13:14 · 4 Jun 2026 BST
26 d ago06:54 · 19 May 2026 BST

Having issues with Community Fibre right now?

Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.

While you wait

Three things to check before assuming it's the line

1. Restart your router. Unplug at the wall, wait 30 seconds, plug back in. Resolves about a third of cases that present as “the broadband is down”.
2. Try a different device. If only one device can't get online, the device is the problem, not your broadband.
3. Run a speed test. Tells you whether you're slow or actually offline. Your result helps the next person checking too.

Run a Community Fibre speed test →Run the full diagnostic

Had enough?

See what else is available at your address.

Community Fibreisn't signed up to Ofcom's voluntary speed code, but you're still covered by general consumer rights. Speak to Ofcom's ADR if you hit a wall.

See alternative deals →

FAQ

Community Fibre outage, common questions

Is Community Fibre down right now?: No, our tracker isn't seeing any active issues with Community Fibre right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on Community Fibre's network.
How do I report a Community Fibre outage?: Community Fibre's own service-status page tends to update faster than its support line can, so check there first. You can also run our speed test, the result feeds the outage detection model that other Community Fibre customers see on this page.
Will I get compensation for a Community Fibre outage?: Ofcom's automatic compensation scheme pays £10.34 per day for total loss of service beyond two full working days, but it only applies to providers that have signed up, and not every altnet has. Check whether Community Fibre is in the scheme, and report any outage as soon as you spot it so the clock can start.
How long do Community Fibre outages usually last?: Most resolve within a few hours. A local fibre fault can run longer if civils work is needed, while a core or DNS incident, like the one in February 2025, is usually fixed centrally within hours. The board above moves from 'down' to 'issues earlier' once the live signal fades.
Can I switch from Community Fibre mid-contract if it keeps going down?: Community Fibre has not signed Ofcom's voluntary speed code, so there is no automatic speed-based exit right. It runs its own Satisfaction Guarantee with its own window, and general consumer law still applies if the service repeatedly fails to deliver. Check the current guarantee terms before you act.
Why does my Community Fibre line connect but nothing loads?: That is the classic sign of a DNS problem rather than a dropped line, which is what hit Community Fibre in February 2025. Your fibre is up but the system that turns web addresses into connections has stalled. Switching your device's DNS to a public one such as 8.8.8.8 is a common temporary workaround until it is fixed centrally.
Is the problem my Community Fibre line or the network?: Check a second connection. If your phone works on mobile data but nothing loads on Community Fibre and others are reporting the same, it is the network. If only your home or building is affected and neighbours are fine, the fault is more likely your own line, router or wifi.

More Community Fibre tools

Speed test

Test your Community Fibre speed

Address-level measurement, compared to what Community Fibre promised.

Run the test

Troubleshooter

Trouble with Community Fibre?

Conversational diagnostic, live outage check, line probe, fix list, switch options if needed.

Start diagnostic

Community Fibre guide

Is Community Fibre down? Live outage tracker

Updated 6 June 2026

Community Fibre is a London full-fibre network that owns its own cables end to end, rather than renting Openreach's. That brings genuinely fast, symmetric speeds at low prices, but it also shapes how outages behave. Because everyone on Community Fibre sits on the one network, a problem in that network can take a lot of customers down at the same time, which is why a Community Fibre wobble tends to light up the trackers fast. When it goes down it is one of two things: a fault on the fibre into your building, or an issue in Community Fibre's own core.

Community Fibre problems split two ways.

The first is a local fibre fault, on the connection into your building or street. London's full-fibre rollout means a lot of digging, and third-party works or a damaged cable can knock out a block or a postcode for a few hours. If only your home or building is affected, that is the kind you are looking at.

The second is a core or DNS incident on Community Fibre's own systems, and because the network is self-contained these hit widely. The clearest recent example was February 2025, when a DNS failure left thousands of customers unable to load websites even though the fibre line was technically up; a quick workaround at the time was switching your device's DNS to a public one such as 8.8.8.8, and a second wave followed days later. When the problem is in the core, there is nothing to fix at your end, and it clears when Community Fibre fixes it.

Community Fibre has not signed Ofcom's Voluntary Code of Practice on Broadband Speeds, so the automatic 30-day speed-based exit that signed-up providers offer does not apply here. It runs its own Satisfaction Guarantee instead, which lets you leave within a set window if you are not happy, so check the current terms of that guarantee for your get-out.

You are still covered by general consumer law: a service that repeatedly fails to deliver what you were sold can be grounds to leave, though it is not as clean-cut as the Ofcom code.

For a total loss of service, Ofcom's automatic compensation scheme pays £10.34 for each day you are completely offline beyond two full working days from your report, but it only applies to providers that have signed up, and not every altnet has. It is worth confirming whether Community Fibre is in the scheme.

Community Fibre runs its own support and its own engineers, which can be quicker than the Openreach chain other providers depend on. The way to move a case along is evidence: run a speed test on a wired ethernet connection, and if it is below what you were sold, or you can show packet loss, say so, because those point at a line fault rather than a wifi problem. If the fibre into your building is the issue, that is Community Fibre's to fix.

If you have reported a fault and Community Fibre cannot resolve it, you can escalate to alternative dispute resolution. Community Fibre is a member of CISAS, the independent ombudsman scheme, and you can take a complaint there after eight weeks without resolution, or sooner if it issues you a deadlock letter.

Community Fibre only covers parts of London, so if you are leaving, your alternatives depend on your exact address. Many London streets now have a choice of full-fibre networks, including Openreach-based providers, other altnets and Virgin's cable, and prices vary. The deal finder above shows which networks actually reach your home rather than the "up to" figures in the adverts.