Rise Fibre
Active issue
Is Rise Fibre down? Rise Fibre has been down in Sheepmoor Close, Spreadbury Close and 2 more locations since 12 Aug
No problems reported elsewhere on the network. Status checked at 01:25 on 29 October 2026.
What Rise Fibre says
Their latest update, 1 Oct
Dear Customers, Thank you for your continued patience and understanding while we resolve this ongoing service disruption. As previously shared, the outage was caused by a fire at the facility where our equipment is housed. Following the incident, potential additional damage was identified. We are working closely with our partners to conduct a full site survey in the coming days so we can assess the scope of the repairs, finalize our recovery plan, and begin rebuilding. Our priority is to safely restore full service to your development and all affected areas as quickly as possible. Because this situation involves complex on-site recovery, we will share our next detailed progress report as…
Read the full noticeLast 30 days
Rise FibreDownSheepmoor Close, Spreadbury Close and 2 more locationsIncidents
Current
Multiple Locations
SourceOngoing since 10:02, 12 Aug · Sheepmoor Close, Spreadbury Close, Walmead Croft and 1 more
“Dear Customers, Thank you for your continued patience and understanding while we resolve…”
Past incidents
Sun 25 Oct
Lock View, North West
SourceResolved 11:55, 27 Oct
“Engineers have attended the site and confirmed that our cabin is currently without power…”
Thu 22 Oct
CityFibre
SourceResolved 09:55, 26 Oct
“Dear Customers, We are aware of a broadband outage affecting customers in the Harpenden…”
Sat 17 Oct
Barford House, Broadwalk Apartments
SourceResolved 22:15
“Dear Customers, We are aware of an issue affecting your service. Engineers are aware and…”
Multiple Locations
SourceResolved 22:15 · Barford House, Coal House, Patron House and 4 more
“Dear Customers, We are aware of an issue affecting services at the Sherborne Wharf…”
Tue 13 Oct
Multiple Locations
SourceResolved 09:05, 14 Oct · Hastings House, Elliston House, Carew House and 19 more
“Dear Customers, We are aware of an issue affecting your service. We will update our…”
Show 5 older entriesHide older entries
Thu 8 Oct
Pickfords Gardens
SourceResolved 11:00, 9 Oct
“Dear Customers, Third-party contractors are on-site this morning investigating a local…”
Wed 7 Oct
Magnus Court
SourceResolved 15:45, 8 Oct
“Dear Customers, We would like to inform you that third-party engineers are en route back…”
Fri 2 Oct
Beresford Gardens, Cobham Close, 22 Genotin Road
SourceResolved 14:15
“Fibre damage - Incident Resolved”
Wed 30 Sept
Mon 28 Sept
Elisabeth Gardens
SourceResolved 09:07, 29 Sept
“Dear Customers, Following a successful visit from our engineers, we were able to restore…”
While you wait
Three things to rule out first
- Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
- Try another deviceIf only one thing can’t get online, that device is the problem.
- Run a speed testSlow or actually offline? Thirty seconds tells you which.
Still not working? Report the fault to Rise Fibre on 0333 220 0550.
Had enough?
See what else is available at your address.
Rise Fibre hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.
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The network
About Rise Fibre’s network
Rise Fibre sells 9 speeds today, from 100 Mbps to 2.3 Gbps, all of them full fibre, so the fibre runs all the way into your home.
Rise Fibre sells over 4th Utility, Openreach and CityFibre, depending on the address. Who sends an engineer depends on which network reaches your home, and Rise Fibre books them either way.
Rise Fibre isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit if you're left without service. How compensation works
FAQ
Rise Fibre outage, common questions
Is Rise Fibre down right now?
Not network-wide. Rise Fibre's own status page lists a contained incident, and the card above says where and what Rise Fibre has said about it. Outside that area your connection isn't part of it, so restart your router and try another device first.
Is Rise Fibre down in my area?
Rise Fibre's own service status page on status.rise.co.uk lists the faults it knows about. This page shows whether Rise Fibre has a wider problem right now. If it doesn't and you're still offline, restart the router, then report the fault to Rise Fibre.
How do I report a Rise Fibre outage?
Most providers route fault reports through their app or support line. Rise Fibre's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Rise Fibre customers see on this page.
Will I get compensation for a Rise Fibre outage?
Rise Fibre isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment when the service goes down. Report the fault and ask Rise Fibre for a credit for the days you were without it. If they won't help, complain, and after six weeks you can take it to the free dispute scheme Rise Fibre belongs to.
How long do Rise Fibre outages usually last?
Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
Can I switch from Rise Fibre mid-contract if their network keeps going down?
Rise Fibre hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to Rise Fibre first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme Rise Fibre belongs to.
Why does the tracker say Rise Fibre is working fine when I'm having issues?
Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
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