Zen Internet
Recent issue
Is Zen Internet down? Zen Internet had issues earlier today
Fixed at 01:44. Status checked at 06:15 on 28 October 2026.
Last 30 days
Zen InternetIssues earlierPast incidents
Wed 28 Oct
21CN MULTI-SERVICE : MONTROSE TE : LOSS OF SERVICE
SourceResolved 01:44
“Loss of service to {33 WMC}, {43 Ethernet}, {220 Pre-Digital phone line}, and {4403 WBC…”
Tue 27 Oct
21CN MULTI-SERVICE : HIGH WYCOMBE TE : LOSS OF SERVICE
SourceResolved 22:59
“Loss of service to {229 WBC Copper} & {2 WBC Fibre} Broadband customers, of which there…”
Mon 26 Oct
21CN WBC COPPER : WESTON FAVELL : LOSS OF SERVICE
SourceResolved 08:10, 27 Oct
“Loss of service to {46 WBC Copper} Broadband customers, of which there are {5 Hybrid}…”
21CN MULTI-SERVICE : THORNTON HEATH : LOSS OF SERVICE
SourceResolved 10:20
“Loss of service to {9727 WBC Fibre} Broadband customers, of which there are {359 Hybrid}…”
Sun 25 Oct
21CN WBC FIBRE : UPTON PARK : LOSS OF SERVICE
SourceResolved 17:37
“Loss of service to {2749 WBC Fibre} Broadband customers, of which there are {160 Hybrid}…”
21CN MULTI-SERVICE : SWANLEY : LOSS OF SERVICE
SourceResolved 03:18
“Loss of service to {871 WBC Fibre} Broadband customers, of which there are {58 Hybrid}…”
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Fri 23 Oct
21CN MULTI-SERVICE : THATCHAM : LOSS OF SERVICE
SourceResolved 19:14
“Loss of service to {12 WMC}, {9 Ethernet} services, {278 Pre-Digital phone line…”
21CN MULTI-SERVICE : GRIMSBY HUMBER : DEGRADED SERVICE
SourceResolved 00:06, 24 Oct
“Degraded service for 8202 wBC Fibre and 608 wBC Copper Broadband customers, 60 WMC and…”
21CN WBC COPPER : HARWICH ESSEX : LOSS OF SERVICE : MSAN LINE CARD
SourceResolved 12:06, 24 Oct
“Technology Operations are currently assessing customer impact.”
Thu 22 Oct
21CN MULTI-SERVICE : CWMBRAN : LOSS OF SERVICE
SourceResolved 09:53
“Loss of service to {468 WBC Fibre} Broadband customers, of which there are {23 Hybrid}…”
21CN MULTI-SERVICE : GODALMING : LOSS OF SERVICE
SourceResolved 04:21
“Loss of service to {15 Ethernet} services, {9737 WBC Fibre} Broadband customers, of which…”
Wed 21 Oct
21CN MULTI-SERVICE : EDINBURGH LEITH : LOSS OF SERVICE
SourceResolved 22:55
“Loss of service for 100 Ethernet, 14 WMC services, 226 Pre-Digital phone line customers…”
21CN WBC COPPER : HARWICH ESSEX : LOSS OF SERVICE : MSAN LINE CARD
SourceResolved 21:33, 22 Oct
“Technology Operations are currently assessing customer impact.”
21CN MULTI-SERVICE : CWMBRAN : LOSS OF SERVICE
SourceResolved 12:29
“Loss of service to {468 WBC Fibre} Broadband customers, of which there are {23 Hybrid}…”
21CN WBC COPPER : KISLINGBURY : LOSS OF SERVICE
SourceResolved 08:00
“Loss of service to {25 WBC Copper} Broadband customers, and a loss to {82 Pre-Digital…”
Mon 19 Oct
21CN MULTI-SERVICE : PAPWORTH ST AGNES : LOSS OF SERVICE
SourceResolved 05:48
“Loss of service to {16 WBC Copper} Broadband customers, of which there are {2 Hybrid}…”
Sun 18 Oct
21CN MULTI-SERVICE : NEWBOROUGH ANGLESEY : LOSS OF SERVICE
SourceResolved 18:09
“Loss of service to {198 Pre-Digital phone line customers}, {357 WBC Copper} Broadband…”
Fri 16 Oct
21CN WBC COPPER : EAST HARLING : LOSS OF SERVICE
SourceResolved 12:17, 17 Oct
“Loss of service to {31 WBC Copper} Broadband customers, of which there are {2 Hybrid}…”
21CN MULTI-SERVICE : LEVEN : LOSS OF SERVICE
SourceResolved 06:26
“Loss of service to {25 WMC}, {19 Ethernet} services, {48 Pre-Digital phone line…”
Thu 15 Oct
21CN MULTI-SERVICE : EDINBURGH LEITH : LOSS OF SERVICE
SourceResolved 14:05
“Loss of service for {97 Ethernet}, {14 WMC} services, {226 Pre-Digital phone line…”
Tue 13 Oct
21CN MULTI-SERVICE : ABERDARE SOF 001-9-390 MUA EBD : LOSS OF SERVICE
SourceResolved 17:47 · N9
“Technology Operations are currently assessing customer impact”
Fri 9 Oct
21CN WBC FIBRE : CAMPBELTOWN DAVAR : LOSS OF SERVICE
SourceResolved 10:17, 10 Oct
“BT apologises for the loss of service you may have experienced on your Broadband, Digital…”
21CN WBC COPPER : LLAWHADEN : LOSS OF SERVICE
SourceResolved 05:46
“BT apologises for the loss of service you may have experienced on your Broadband service…”
Wed 7 Oct
21CN MULTI-SERVICE : BANBURY : LOSS OF SERVICE
SourceResolved 23:31
“Between 20:16 and 23:31 some of your customers may have experienced a loss of their…”
21CN WBC FIBRE : MANCHESTER COLLYHURST : LOSS OF SERVICE
SourceResolved 17:53
“At the moment some of your customers may be experiencing a loss of service to their…”
Sun 4 Oct
21CN MULTI-SERVICE : HASTINGS : LOSS OF SERVICE
SourceResolved 12:54
“BT apologises for the loss of service you may have experienced on your Broadband, Digital…”
Sat 3 Oct
21CN MULTI-SERVICE : DODDINGTON : LOSS OF SERVICE
SourceResolved 12:47
“At the moment some of your End Users may be experiencing a loss of service between the…”
Fri 2 Oct
21CN MULTI-SERVICE : ACOMB : LOSS OF SERVICE
SourceResolved 16:52
“Between 14:34 and 16:52 some of your customers may have experienced a loss of their…”
Thu 1 Oct
21CN MULTI-SERVICE : MEXBOROUGH : DEGRADED SERVICE
SourceResolved 22:10
“Between 20:50 and 22:10 some of your customers may have experienced a degraded service to…”
Wed 30 Sept
21CN MULTI-SERVICE : ST BARNABAS : DEGRADED SERVICE
SourceResolved 22:30
“At the moment some of your customers may be experiencing a degraded service to their…”
21CN WBC COPPER : HINDLEY : LOSS OF SERVICE
SourceResolved 03:24
“Between 00:49 and 03:24 some of your customers may have experienced a loss of service to…”
Tue 29 Sept
21CN MULTI-SERVICE : BRIERLEY HILL : DEGRADED SERVICE
SourceResolved 01:48, 30 Sept
“At the moment some of your customers may be experiencing a degraded service to their…”
21CN MULTI-SERVICE : WINTON : LOSS OF SERVICE
SourceResolved 14:12
“Between 11:32 and 14:12 some of your customers may have experienced a loss of service to…”
21CN MULTI-SERVICE : SNAITH EXCHANGE : LOSS OF SERVICE
SourceResolved 06:18
“BT is making progress towards full restoration of Service. Further updates will be…”
While you wait
Three things to rule out first
- Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
- Try another deviceIf only one thing can’t get online, that device is the problem.
- Run a speed testSlow or actually offline? Thirty seconds tells you which.
Still not working? Report the fault to Zen Internet on 01706 902001 (Mon to Fri 8am to 8pm, weekends 9am to 5pm).
Had enough?
If Zen Internet can't fix it, you can leave without a penalty.
Zen Internet signed Ofcom's voluntary broadband-speed code. If they can't restore the speed they promised within 30 days of your fault report, you can leave mid-contract with no exit fee.
See alternative deals →Is Zen Internet working for you right now?
Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.
The network
About Zen Internet’s network
Zen Internet sells 16 speeds today, from 31 Mbps to 2.3 Gbps. Of those, 14 are full fibre, with fibre all the way into your home and 2 are on copper for the last stretch, up to 67 Mbps.
Zen Internet sells over Openreach, CityFibre, Trooli and Freedom Fibre, depending on the address. Who sends an engineer depends on which network reaches your home, and Zen Internet books them either way.
Zen Internet is signed up to Ofcom's automatic compensation scheme, so a total loss of service that isn't fixed two full working days after you report it earns a daily credit without you asking. How compensation works
FAQ
Zen Internet outage, common questions
Is Zen Internet down right now?
Not right now. Zen Internet had some problems earlier today, but it all looks back to normal. If yours still isn't working, switch your router off and on again and see if another device can connect.
Is Zen Internet down in my area?
Zen Internet's own service status page on status.zen.co.uk lists the faults it knows about. This page shows whether Zen Internet has a wider problem right now. If it doesn't and you're still offline, restart the router, then report the fault to Zen Internet.
How do I report a Zen Internet outage?
Most providers route fault reports through their app or support line. Zen Internet's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Zen Internet customers see on this page.
Will I get compensation for a Zen Internet outage?
Yes. Zen Internet is signed up to Ofcom's automatic compensation scheme. If your service is completely down and still isn't fixed two full working days after you report it, you get £10.34 a day in credit without having to ask. The clock only starts when you report the fault, so report it as soon as you spot it.
How long do Zen Internet outages usually last?
Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
Can I switch from Zen Internet mid-contract if their network keeps going down?
Yes. Zen Internet has signed Ofcom's voluntary broadband speeds code, so if your speed falls below the minimum guaranteed speed you were given when you joined and Zen Internet can't fix it within 30 days of you reporting it, you can leave without a penalty. A landline or TV taken with the broadband is included in that right.
Why does the tracker say Zen Internet is working fine when I'm having issues?
Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
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