Outage trackerZen Internet
For
customers
customersLive · NormalDetected · 12 h
Zen Internet is working fine
Last report was 12 h ago, nothing since. If something still feels off at your end, it's more likely WiFi or kit than the line itself. Run the speed test for a quick read.
Detection history
Latest 8 detections
- 12 h agoKY1, KY2, KY4, KY5, KY6, KY7
- 1 d agoB77, B78, B79
- 3 d agoHP10, HP11, HP12, HP13, HP14, HP15, HP16, HP5, HP6, HP7, HP8, HP9
- 3 d agoHP10, HP11, HP12, HP13, HP14, HP15, HP16, HP5, HP6, HP7, HP8, HP9
- 4 d agoBA20, BA21, BA22, DT9
- 4 d agoNN10, NN29, NN8, NN9
- 5 d agoWR11, WR12
- 5 d agoWR11, WR12
Having issues with Zen Internet right now?
Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.
While you wait
Three things to check before assuming it's the line
- 1. Restart your router. Unplug at the wall, wait 30 seconds, plug back in. Resolves about a third of cases that present as “the broadband is down”.
- 2. Try a different device. If only one device can't get online, the device is the problem, not your broadband.
- 3. Run a speed test. Tells you whether you're slow or actually offline. Your result helps the next person checking too.
Had enough?
You can switch from Zen Internet penalty-free if they can't fix it.
Zen Internet signed Ofcom's voluntary broadband-speed code, which means they have 30 days from a fault report to restore the minimum guaranteed speed they quoted you at sign-up. If they can't, you can leave mid-contract with no exit fee.
See alternative deals →FAQ
Zen Internet outage, common questions
- Is Zen Internet down right now?
- No, our tracker isn't seeing any active issues with Zen Internet right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on Zen Internet's network.
- How do I report a Zen Internet outage?
- Most providers route fault reports through their app or support line. Zen Internet's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Zen Internet customers see on this page.
- Will I get compensation for a Zen Internet outage?
- Under Ofcom's automatic compensation scheme, customers of signed-up providers get £10.34 per day in credit if service is completely down for more than two working days after the fault is reported. Most major UK providers are signed up. Report the outage as soon as you spot it, the compensation clock only starts when the report is logged.
- How long do Zen Internet outages usually last?
- Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
- Can I switch from Zen Internet mid-contract if their network keeps going down?
- Yes. Zen Internet signed Ofcom's voluntary broadband-speed code, which means if your service falls below the minimum guaranteed speed quoted at sign-up and they can't fix it within 30 days of you reporting the fault, you can leave penalty-free. Landline and TV bundles are included in that right.
- Why does the tracker say Zen Internet is working fine when I'm having issues?
- Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
