Hyperoptic review: the FTTP specialist

If Hyperoptic serves your building, it is hard to argue against. You get equal upload and download speeds, no traffic management, rolling-contract options and gigabit at prices the big four rarely match. Customer scores are strong. The Fair Fibre social tariff is the most generous in the country.

The honest cons: the footprint is small and distinctly flat-shaped, there are no TV or mobile bundles and the famous "no mid-contract rises" pledge is gone. Hyperoptic now puts prices up every April like everyone else. Still a good provider. No longer a saintly one.

Hyperoptic runs its own full-fibre network rather than renting Openreach's, with consumer tiers at 150Mb, 500Mb and 1Gb on 12-month, 24-month or rolling-monthly contracts. From 150Mb upwards the connections are symmetric, so uploads match downloads. Most big-brand full fibre uploads at a fraction of its download speed, which nobody notices until they try to send a video file or sit through a Monday call while someone else does the same.

Coverage is the asterisk on all of it. Around 1.9 million homes passed sounds healthy until you map it: the network lives mostly in apartment blocks and new-build developments across 64 towns and cities, because wiring a whole building at once is how the economics work. From 2026 Hyperoptic is extending its reach with a wholesale deal to sell over Openreach lines (ISPreview), which should gradually bring the brand to ordinary terraced streets. Gradually being the operative word.

We don't print live prices in reviews because they go stale within a fortnight; the deals tables handle those. What matters here is the mechanism. Until June 2025 Hyperoptic was one of the few providers promising no mid-contract price rises at all. That pledge ended in June 2025, replaced by a £3 a month annual rise, which then became £4 a month for anyone signing or re-contracting from January 2026 (ISPreview). The first £4 rises landed in April 2026 and they repeat every April.

So if an older review tells you Hyperoptic never raises prices mid-contract, it is out of date. The fairer framing: the rise is a fixed £ amount written into the contract rather than an inflation-linked percentage, so you know the worst case before you sign. Rolling-monthly customers can simply leave, which is one of the quieter arguments for paying the rolling premium.

Hyperoptic is too small to appear in Ofcom's quarterly complaints league table, so we cannot rank it against BT or Virgin on the regulator's data and we won't pretend otherwise. What we can use: a Trustpilot score around 4.7 from more than 53,000 reviews, which is rare territory for a UK ISP, plus a Which? customer score of about 77%. The complaints that do surface, mostly on Reddit, cluster around billing errors and support wait times.

Treat that 4.7 with adult supervision. Trustpilot scores lean on happy customers prompted at install, when everything works and goodwill is at its peak. It is still a far better signal than the 1-point-something scores some big providers carry.

One structural footnote: as of June 2026 Hyperoptic's backers are reportedly exploring a sale. That is routine altnet consolidation rather than a reason to panic, but worth knowing on a 24-month contract.

You get the Hyperhub router, with wifi 6 on newer plans and an optional Total Wifi mesh add-on for larger homes. The hub is fine rather than fancy; in the flats Hyperoptic mostly serves, fine is usually enough.

The standout is the Fair Fibre Plan, Hyperoptic's social tariff, from £12 a month for people on Universal Credit, Pension Credit, Income Support or income-based ESA or JSA. In February 2026 it added symmetric 500Mb and 1Gb tiers, making it the fastest social tariff range on the market by a distance (ISPreview). Most providers treat their social tariff like a fire exit. Hyperoptic treats it like a product.

Get it if you live in a covered flat or new build and you work from home, upload a lot or just want cheap symmetric gigabit. Renters should look hard at the rolling contracts: paying a little more per month for the right to leave with your tenancy is often the sensible trade.

Look elsewhere if you want TV or mobile bundled with your broadband, because Hyperoptic does not do bundles. Look elsewhere too if the postcode checker says no, because no amount of admiration changes a coverage map. Outside the footprint, Full Fibre Broadband Deals deals on other networks are the next stop and Gigabit Broadband Deals covers the top-end options. If the difference between fibre flavours is fuzzy, FTTP, FTTC, cable and 5G: broadband types explained clears it up and How we rank deals and where our data comes from explains how we score providers in the first place.