Is Sky down right now?

No, our tracker isn't seeing any active issues with Sky right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on Sky's network.

How do I report a Sky outage?

Sky's own service-status page tends to update faster than its support staff can, so check there first. You can also run our speed test, the result feeds the outage detection model that other Sky customers see on this page.

Will I get compensation for a Sky outage?

Under Ofcom's automatic compensation scheme, customers of signed-up providers get £10.34 per day in credit if service is completely down for more than two full working days after the fault is reported. Sky is signed up. Report the outage as soon as you spot it, the compensation clock only starts when the report is logged.

How long do Sky outages usually last?

Most resolve within a few hours. A local Openreach line fault can run longer if an engineer has to attend, while a Sky-side core or platform incident, the kind that hits Sky broadband and Sky TV at once, is usually fixed centrally within a few hours. The board above moves from 'down' to 'issues earlier' once the live signal fades, which is a better guide than a support estimate.

Can I switch from Sky mid-contract if it keeps going down?

Yes. Sky signed Ofcom's voluntary broadband-speed code, so if your service falls below the minimum guaranteed speed quoted at sign-up and Sky cannot fix it within 30 days of your fault report, you can leave penalty-free. Landline and TV bundles are included in that right.

Is the problem my Sky broadband or Sky's network?

Run a quick check. If your phone works on mobile data but nothing works on your Sky connection and your Sky TV or Stream is out at the same time, it is almost certainly Sky's own systems rather than your line, and there is nothing to fix at your end. If only your broadband is affected and the neighbours are fine, the fault is more likely your line or your wifi.

Why does the tracker say Sky is fine when I'm having issues?

Two reasons. Either the problem is local to your line, your building or your wifi, which does not show up as a wider network outage, or you are an early signal of an outage not yet corroborated by other reports. Run the speed test and use the feedback widget, both feed the model and help confirm whether it is just you or something wider.

Outage trackerSky

For

customers

Live · NormalDetected · 5 d

Sky is working fine

Last report was 5 d ago, nothing since. If something still feels off at your end, it's more likely WiFi or kit than the line itself. Run the speed test for a quick read.

Detection history

Latest 3 detections

5 d ago00:43 · 9 Jun 2026 BST
12 d ago00:42 · 2 Jun 2026 BST
17 d ago21:10 · 27 May 2026 BST

Having issues with Sky right now?

Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.

While you wait

Three things to check before assuming it's the line

1. Restart your router. Unplug at the wall, wait 30 seconds, plug back in. Resolves about a third of cases that present as “the broadband is down”.
2. Try a different device. If only one device can't get online, the device is the problem, not your broadband.
3. Run a speed test. Tells you whether you're slow or actually offline. Your result helps the next person checking too.

Run a Sky speed test →Run the full diagnostic

Had enough?

You can switch from Sky penalty-free if they can't fix it.

Sky signed Ofcom's voluntary broadband-speed code, which means they have 30 days from a fault report to restore the minimum guaranteed speed they quoted you at sign-up. If they can't, you can leave mid-contract with no exit fee.

See alternative deals →

FAQ

Sky outage, common questions

Is Sky down right now?: No, our tracker isn't seeing any active issues with Sky right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on Sky's network.
How do I report a Sky outage?: Sky's own service-status page tends to update faster than its support staff can, so check there first. You can also run our speed test, the result feeds the outage detection model that other Sky customers see on this page.
Will I get compensation for a Sky outage?: Under Ofcom's automatic compensation scheme, customers of signed-up providers get £10.34 per day in credit if service is completely down for more than two full working days after the fault is reported. Sky is signed up. Report the outage as soon as you spot it, the compensation clock only starts when the report is logged.
How long do Sky outages usually last?: Most resolve within a few hours. A local Openreach line fault can run longer if an engineer has to attend, while a Sky-side core or platform incident, the kind that hits Sky broadband and Sky TV at once, is usually fixed centrally within a few hours. The board above moves from 'down' to 'issues earlier' once the live signal fades, which is a better guide than a support estimate.
Can I switch from Sky mid-contract if it keeps going down?: Yes. Sky signed Ofcom's voluntary broadband-speed code, so if your service falls below the minimum guaranteed speed quoted at sign-up and Sky cannot fix it within 30 days of your fault report, you can leave penalty-free. Landline and TV bundles are included in that right.
Is the problem my Sky broadband or Sky's network?: Run a quick check. If your phone works on mobile data but nothing works on your Sky connection and your Sky TV or Stream is out at the same time, it is almost certainly Sky's own systems rather than your line, and there is nothing to fix at your end. If only your broadband is affected and the neighbours are fine, the fault is more likely your line or your wifi.
Why does the tracker say Sky is fine when I'm having issues?: Two reasons. Either the problem is local to your line, your building or your wifi, which does not show up as a wider network outage, or you are an early signal of an outage not yet corroborated by other reports. Run the speed test and use the feedback widget, both feed the model and help confirm whether it is just you or something wider.

More Sky tools

Speed test

Test your Sky speed

Address-level measurement, compared to what Sky promised.

Run the test

Troubleshooter

Trouble with Sky?

Conversational diagnostic, live outage check, line probe, fix list, switch options if needed.

Start diagnostic

Sky guide

Is Sky down? Live outage tracker

Updated 6 June 2026

Sky is a retailer, not a network owner. Its broadband runs over Openreach, the same fibre and copper that carries BT, TalkTalk and most other big names, with its fastest full-fibre tier now also riding CityFibre's network in some areas. That matters for outages, because it means a Sky problem is almost always one of two very different things: a fault on the access line into your home, or a wobble in Sky's own systems. Telling which is which is the whole game.

Most of what gets reported as "Sky is down" is one of two kinds, and they behave nothing alike.

The first is a line fault, on the Openreach or CityFibre connection that reaches your property. These are usually local, a single home or a postcode area, caused by a cabinet or exchange problem, a damaged line or an FTTP fault. The board above and your neighbours are the quickest tell: if only you are affected, it is your line; if the whole street is dark, it is a local network fault and it is Sky's job to fix.

The second is a Sky-side incident, on Sky's own core, DNS or platform. These are the ones that light up the national trackers in minutes, because they hit everyone on Sky at once, and they often take Sky TV and Sky Stream down alongside the broadband. If your router looks healthy but nothing loads, or your Sky TV drops at the same moment, the problem is far more likely Sky's servers than your line. There is nothing to fix at your end; it comes back when Sky fixes it.

Sky signed Ofcom's Voluntary Code of Practice on Broadband Speeds, which means it has to quote you a minimum guaranteed download speed when you sign up. If your line consistently falls below that minimum and Sky cannot restore it within 30 days of you reporting the fault, you can leave the contract penalty-free, with any Sky TV and call bundles included in that right.

Worth knowing: that is the guaranteed minimum, which is normally well below the headline speed you were sold, so check the figure on your contract before you escalate.

If a total loss of service drags on, Ofcom's automatic compensation scheme pays £10.34 for each day you are completely offline beyond two full working days from the moment you report it, credited to your bill without you chasing it. Mid-contract price rises on Sky deals taken out after 17 January 2025 also have to be set out in pounds and pence up front, so any rise above the disclosed figure is itself grounds to leave penalty-free.

Sky's phone and chat support runs a scripted check that can eat twenty minutes before it gets anywhere. The fastest way through it is to arrive with evidence the system can act on. A wired speed-test result below the guaranteed minimum on your contract shifts the case from general support into a genuine fault investigation, so run the test on an ethernet cable rather than wifi and have the number ready. If you can show packet loss on a wired connection, better still, because it points at a line or sync fault Sky can often confirm remotely.

If you have been round that loop and Sky still cannot restore service, you can escalate to alternative dispute resolution. Sky is a member of CISAS, the independent ombudsman scheme, and you can take a complaint there after eight weeks without resolution, or sooner if Sky issues you a deadlock letter.

If you have had enough of Sky, you usually have options. Most UK addresses now reach at least one full-fibre network beyond Openreach, whether that is CityFibre, an altnet or Virgin's cable, and what is available varies house to house. Use the address-aware deal finder above to see what actually reaches your home rather than the "up to" figures in the adverts.