Is TalkTalk down right now?

No, our tracker isn't seeing any active issues with TalkTalk right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on TalkTalk's network.

How do I report a TalkTalk outage?

TalkTalk's own service-status dashboard tends to update faster than its support line can, so check there first. You can also run our speed test, the result feeds the outage detection model that other TalkTalk customers see on this page.

Will I get compensation for a TalkTalk outage?

Under Ofcom's automatic compensation scheme, customers of signed-up providers get £10.34 per day in credit if service is completely down for more than two full working days after the fault is reported. TalkTalk is signed up. Report the outage as soon as you spot it, the compensation clock only starts when the report is logged.

How long do TalkTalk outages usually last?

Most resolve within a few hours. A local Openreach line fault can run longer if an engineer has to attend, while a TalkTalk DNS or core issue is usually fixed centrally within hours. The board above moves from 'down' to 'issues earlier' once the live signal fades, which is a better guide than a support estimate.

Can I switch from TalkTalk mid-contract if it keeps going down?

Yes. TalkTalk signed Ofcom's voluntary broadband-speed code, so if your service falls below the minimum guaranteed speed quoted at sign-up and TalkTalk cannot fix it within 30 days of your fault report, you can leave penalty-free.

Why does my TalkTalk line connect but nothing loads?

That is the classic sign of a DNS problem rather than a dropped line. TalkTalk's DNS, the system that turns web addresses into connections, has stalled, so your router is online but pages will not open. It usually clears centrally once TalkTalk fixes it, and it is their fault to resolve, not yours.

Is the problem my TalkTalk line or TalkTalk's network?

Check a second connection. If your phone works on mobile data but nothing loads on TalkTalk and other customers are reporting the same, it is TalkTalk's own systems. If only your home is affected and the neighbours are fine, the fault is more likely your line, your router or your wifi.

Outage trackerTalkTalk

For

customers

Live · NormalDetected · 1 mo

TalkTalk is working fine

Last report was 1 mo ago, nothing since. If something still feels off at your end, it's more likely WiFi or kit than the line itself. Run the speed test for a quick read.

Detection history

No detections in the last 30 days

Quiet on every signal we watch.

Having issues with TalkTalk right now?

Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.

While you wait

Three things to check before assuming it's the line

1. Restart your router. Unplug at the wall, wait 30 seconds, plug back in. Resolves about a third of cases that present as “the broadband is down”.
2. Try a different device. If only one device can't get online, the device is the problem, not your broadband.
3. Run a speed test. Tells you whether you're slow or actually offline. Your result helps the next person checking too.

Run a TalkTalk speed test →Run the full diagnostic

Had enough?

You can switch from TalkTalk penalty-free if they can't fix it.

TalkTalk signed Ofcom's voluntary broadband-speed code, which means they have 30 days from a fault report to restore the minimum guaranteed speed they quoted you at sign-up. If they can't, you can leave mid-contract with no exit fee.

See alternative deals →

FAQ

TalkTalk outage, common questions

Is TalkTalk down right now?: No, our tracker isn't seeing any active issues with TalkTalk right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on TalkTalk's network.
How do I report a TalkTalk outage?: TalkTalk's own service-status dashboard tends to update faster than its support line can, so check there first. You can also run our speed test, the result feeds the outage detection model that other TalkTalk customers see on this page.
Will I get compensation for a TalkTalk outage?: Under Ofcom's automatic compensation scheme, customers of signed-up providers get £10.34 per day in credit if service is completely down for more than two full working days after the fault is reported. TalkTalk is signed up. Report the outage as soon as you spot it, the compensation clock only starts when the report is logged.
How long do TalkTalk outages usually last?: Most resolve within a few hours. A local Openreach line fault can run longer if an engineer has to attend, while a TalkTalk DNS or core issue is usually fixed centrally within hours. The board above moves from 'down' to 'issues earlier' once the live signal fades, which is a better guide than a support estimate.
Can I switch from TalkTalk mid-contract if it keeps going down?: Yes. TalkTalk signed Ofcom's voluntary broadband-speed code, so if your service falls below the minimum guaranteed speed quoted at sign-up and TalkTalk cannot fix it within 30 days of your fault report, you can leave penalty-free.
Why does my TalkTalk line connect but nothing loads?: That is the classic sign of a DNS problem rather than a dropped line. TalkTalk's DNS, the system that turns web addresses into connections, has stalled, so your router is online but pages will not open. It usually clears centrally once TalkTalk fixes it, and it is their fault to resolve, not yours.
Is the problem my TalkTalk line or TalkTalk's network?: Check a second connection. If your phone works on mobile data but nothing loads on TalkTalk and other customers are reporting the same, it is TalkTalk's own systems. If only your home is affected and the neighbours are fine, the fault is more likely your line, your router or your wifi.

More TalkTalk tools

Speed test

Test your TalkTalk speed

Address-level measurement, compared to what TalkTalk promised.

Run the test

Troubleshooter

Trouble with TalkTalk?

Conversational diagnostic, live outage check, line probe, fix list, switch options if needed.

Start diagnostic

TalkTalk guide

Is TalkTalk down? Live outage tracker

Updated 5 June 2026

TalkTalk is one of the big four broadband providers, and its broadband reaches homes over Openreach, the same national fibre and copper used by BT, Sky and most others. What sets TalkTalk apart is how much of its own network it runs behind that line: its own unbundled exchanges, routing and DNS, built up over years as a budget challenger. That means a TalkTalk outage is one of two things: a fault on the Openreach line into your home, or a problem in TalkTalk's own core and DNS that hits customers more widely.

Most reported TalkTalk problems split two ways.

The first is a line fault on the Openreach connection to your property, usually local to a home or a postcode area, from a cabinet, exchange or FTTP issue. The board above and your neighbours are the quickest check: only you, it is your line or your kit; the whole street, it is a local Openreach fault.

The second is a TalkTalk-side incident, most often on its DNS or core routing. TalkTalk has a long history of DNS-related wobbles, where the line is technically up but websites will not load, because the system that turns web addresses into connections has stalled. These hit a lot of customers at once and look like the whole internet is down even though the broadband line is fine. A quick check is whether some apps work while others do not; if so, a DNS issue is likely, and it is TalkTalk's to fix.

TalkTalk signed Ofcom's Voluntary Code of Practice on Broadband Speeds, so it has to quote you a minimum guaranteed download speed at sign-up. If your line consistently falls below that minimum and TalkTalk cannot restore it within 30 days of your fault report, you can leave the contract penalty-free.

That is the guaranteed minimum, usually well below the headline number, so check your contract before you escalate.

For a total loss of service, Ofcom's automatic compensation scheme pays £10.34 for each day you are completely offline beyond two full working days from when you report it, credited automatically. Mid-contract price rises on TalkTalk deals taken out after 17 January 2025 must be set out in pounds and pence up front, so any rise above the agreed figure is grounds to leave without penalty.

TalkTalk's support runs a scripted check, and evidence moves it fastest. Run a speed test on a wired ethernet connection rather than wifi, and if the result is below the guaranteed minimum on your contract, say so to push the case into a fault investigation. Packet loss on a wired connection is stronger still, because TalkTalk can often confirm a line or sync fault remotely and book an engineer.

If you get nowhere, you can escalate to alternative dispute resolution. TalkTalk is a member of CISAS, the independent ombudsman scheme, and you can take a complaint there after eight weeks without resolution, or sooner if TalkTalk issues you a deadlock letter.

If you are done with TalkTalk, remember that it runs on Openreach, so switching to another Openreach provider like Sky or Plusnet puts you on the same physical line and will not help with a line fault, though it will if the trouble was TalkTalk's own core or DNS. For a genuinely different network you want Virgin's cable or a full-fibre altnet where one reaches your address. The deal finder above shows what actually serves your home rather than the "up to" figures in the adverts.