Question 1

How slow is too slow on TalkTalk?

Accepted Answer

TalkTalk's typical package speed in our deal pool is around 515 Mbps. If you're consistently getting below 70 % of that, the line is under-performing, start with the troubleshooter (restart router, ethernet, master socket) before opening a provider ticket.

Question 2

Why is my TalkTalk broadband slower than advertised?

Accepted Answer

WiFi is the suspect more often than the line itself, range, interference, an aging router. Test via ethernet to rule that out before assuming it's a line fault. If the wired speed is still well below advertised, you're entitled to an investigation under Ofcom's voluntary code.

Question 3

Can I switch from TalkTalk if my speed isn't fixed?

Accepted Answer

Yes. Under Ofcom's voluntary code of practice, if TalkTalk can't restore your speed inside 30 days you can leave penalty-free even if you're mid-contract. New-customer pricing across the market is usually 30-40 % cheaper than out-of-contract rates, so switching often pays back inside 2-3 months.

Question 4

Is there a known issue with TalkTalk broadband speeds?

Accepted Answer

TalkTalk's FTTC lines often degrade slowly over months as the copper between you and the cabinet wears or absorbs moisture. If you remember being faster a year ago, ask TalkTalk to send an Openreach engineer to test your line and re-pair you to a better cabinet port.

Broadband
health check

Trouble with TalkTalk?

Is TalkTalk down right now?

Broadbandhealth check

Trouble with TalkTalk?

Is TalkTalk down right now?

Broadband
health check