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Outage trackerNOW Broadband

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Live · Normal

NOW Broadband is working fine

Nothing's been flagged in recent history. If something still feels off at your end, it's more likely WiFi or kit than the line itself, run the speed test for a quick read.

Detection history
No detections in the last 30 days

Quiet on every signal we watch.

Having issues with NOW Broadband right now?

Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.

While you wait

Three things to check before assuming it's the line

  • 1. Restart your router. Unplug at the wall, wait 30 seconds, plug back in. Resolves about a third of cases that present as “the broadband is down”.
  • 2. Try a different device. If only one device can't get online, the device is the problem, not your broadband.
  • 3. Run a speed test. Tells you whether you're slow or actually offline. Your result helps the next person checking too.
Run a NOW Broadband speed test →Run the full diagnostic

Had enough?

See what else is available at your address.

NOW Broadbandisn't signed up to Ofcom's voluntary speed code, but you're still covered by general consumer rights. Speak to Ofcom's ADR if you hit a wall.

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FAQ

NOW Broadband outage, common questions

Is NOW Broadband down right now?
No, our tracker isn't seeing any active issues with NOW Broadband right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on NOW Broadband's network.
How do I report a NOW Broadband outage?
NOW runs on Sky's network, so Sky's own service-status page is the fastest place to check. You can also run our speed test, the result feeds the outage detection model that other NOW customers see on this page.
Will I get compensation for a NOW Broadband outage?
Yes, if it is a total loss. Under Ofcom's automatic compensation scheme, you get £10.34 per day in credit if service is completely down for more than two full working days after you report it. Report the outage as soon as you spot it, the clock starts when the report is logged.
How long do NOW Broadband outages usually last?
Most resolve within a few hours. A local Openreach line fault can run longer if an engineer has to attend, while a Sky platform or core incident is usually fixed centrally within hours. The board above moves from 'down' to 'issues earlier' once the live signal fades.
Can I switch from NOW mid-contract if it keeps going down?
Yes. NOW signed Ofcom's voluntary broadband-speed code, so if your service falls below the minimum guaranteed speed quoted at sign-up and NOW cannot fix it within 30 days of your fault report, you can leave penalty-free.
Does a Sky outage affect NOW Broadband?
It can. NOW runs on Sky's broadband platform, so a Sky core, DNS or platform fault can take NOW customers offline at the same time as Sky's own broadband and TV. A local Openreach line fault, by contrast, only affects the homes on that stretch.
Is the problem my NOW line or the network?
Check a second connection. If your phone works on mobile data but nothing loads on NOW and others report the same, it is the network. If only your home is affected and neighbours are fine, the fault is more likely your own line, router or wifi.
More NOW Broadband tools
Speed test

Test your NOW Broadband speed

Address-level measurement, compared to what NOW Broadband promised.

Run the test
Troubleshooter

Trouble with NOW Broadband?

Conversational diagnostic, live outage check, line probe, fix list, switch options if needed.

Start diagnostic

NOW Broadband guide

Is NOW Broadband down? Live outage tracker

Updated 6 June 2026

NOW Broadband is Sky's budget brand, and it runs on Sky's broadband, which in turn runs over Openreach. That means a NOW connection uses the same national fibre and copper as Sky, BT and most others, with Sky's own systems behind it. So a NOW outage is one of two things: a fault on the Openreach line into your home, or a problem on the Sky platform NOW depends on, which can hit a lot of customers at once.

NOW problems split two ways.

The first is a line fault on the Openreach connection to your property, usually local to a home or a postcode area, from a cabinet, exchange or FTTP issue. The board above and your neighbours are the quickest check: only you, it is your line or your kit; the whole street, it is a local Openreach fault.

The second is a Sky-side incident, because NOW runs on Sky's broadband platform. A core, DNS or platform problem on Sky's side can take NOW customers offline even when the line is fine, and it can hit Sky's own broadband and TV at the same time. When that happens there is nothing to fix at your end; it comes back when Sky fixes it.

NOW Broadband signed Ofcom's Voluntary Code of Practice on Broadband Speeds, so it has to quote you a minimum guaranteed download speed at sign-up. If your line consistently falls below that minimum and NOW cannot restore it within 30 days of your fault report, you can leave the contract penalty-free.

That is the guaranteed minimum, usually well below the headline number, so check your contract before you escalate.

For a total loss of service, Ofcom's automatic compensation scheme pays £10.34 for each day you are completely offline beyond two full working days from your report, credited automatically. NOW's prices can rise mid-contract in line with the Sky model, so check the rise terms in your deal.

NOW's support runs a scripted check, and evidence moves it fastest. Run a speed test on a wired ethernet connection rather than wifi, and if it is below the guaranteed minimum on your contract, say so to push the case into a fault investigation. Packet loss on a wired connection is stronger still, because a line or sync fault can often be confirmed remotely and an engineer booked.

If you get nowhere, you can escalate to alternative dispute resolution. NOW is covered by CISAS, the independent ombudsman scheme used by Sky, and you can take a complaint there after eight weeks without resolution, or sooner if you are issued a deadlock letter.

Because NOW runs on Openreach, switching to another Openreach provider like BT or TalkTalk puts you on the same physical line, so it will not help with a line fault, though it will if the trouble was on the Sky platform. For a genuinely different network you want Virgin's cable or a full-fibre altnet where one reaches you. The deal finder above shows which networks actually serve your address rather than the "up to" figures in the adverts.