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NOW Broadband

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Is NOW Broadband down? NOW Broadband is working fine

Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Status checked at 02:45 on 28 October 2026.

NOW Broadband's status page

Last 30 days

NOW BroadbandWorking fine
No incidents in the last 30 days

Past incidents

No incidents or public reports in the last 30 days.

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Feels slow?

Three things to rule out first

  • Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
  • Try another deviceIf only one thing can’t get online, that device is the problem.
  • Run a speed testSlow or actually offline? Thirty seconds tells you which.
Run a NOW Broadband speed test →

Still not working? Report the fault through NOW Broadband's contact page. NOW shows its faults line once you sign in.

Had enough?

See what else is available at your address.

NOW Broadband hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.

See alternative deals →

Is NOW Broadband working for you right now?

Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.

The network

About NOW Broadband’s network

NOW Broadband sells 4 speeds today, from 67 Mbps to 300 Mbps. Of those, 3 are full fibre, with fibre all the way into your home and one is on copper for the last stretch, up to 67 Mbps.

NOW Broadband sells over Openreach's network, so if the line itself needs an engineer, NOW Broadband books an Openreach one for you.

NOW Broadband is signed up to Ofcom's automatic compensation scheme, so a total loss of service that isn't fixed two full working days after you report it earns a daily credit without you asking. How compensation works

FAQ

NOW Broadband outage, common questions

Is NOW Broadband down right now?

No. Nothing we watch is flagging NOW Broadband right now. If yours feels off, restart your router and try another device first.

Is NOW Broadband down in my area?

NOW Broadband's own service status page on nowtv.com lists the faults it knows about. This page shows whether NOW Broadband has a wider problem right now. If it doesn't and you're still offline, restart the router, then report the fault to NOW Broadband.

How do I report a NOW Broadband outage?

NOW runs on Sky's network, so Sky's own service-status page is the fastest place to check. You can also run our speed test, the result feeds the outage detection model that other NOW customers see on this page.

Will I get compensation for a NOW Broadband outage?

Yes. NOW Broadband is covered through Sky's sign-up to Ofcom's automatic compensation scheme. If your service is completely down and still isn't fixed two full working days after you report it, you get £10.34 a day in credit without having to ask. The clock only starts when you report the fault, so report it as soon as you spot it.

How automatic compensation works →

How long do NOW Broadband outages usually last?

Most resolve within a few hours. A local Openreach line fault can run longer if an engineer has to attend, while a Sky platform or core incident is usually fixed centrally within hours. The board above moves from 'down' to 'issues earlier' once the live signal fades.

Can I switch from NOW mid-contract if it keeps going down?

NOW Broadband hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to NOW Broadband first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme NOW Broadband belongs to.

Does a Sky outage affect NOW Broadband?

It can. NOW runs on Sky's broadband platform, so a Sky core, DNS or platform fault can take NOW customers offline at the same time as Sky's own broadband and TV. A local Openreach line fault, by contrast, only affects the homes on that stretch.

Is the problem my NOW line or the network?

Check a second connection. If your phone works on mobile data but nothing loads on NOW and others report the same, it is the network. If only your home is affected and neighbours are fine, the fault is more likely your own line, router or wifi.

More NOW Broadband tools
Speed test

Test your NOW Broadband speed

Address-level measurement, compared to what NOW Broadband promised.

Run the speed test
Troubleshooter

NOW Broadband problems?

Conversational diagnostic, live outage check, line probe, fix list, switch options if needed.

Start the troubleshooter
Deals

NOW Broadband deals

Speeds, monthly prices and the price once any offer ends.

See the deals

NOW Broadband guide

Is NOW Broadband down? Live outage tracker

Updated 25 October 2026

NOW Broadband is Sky's budget brand, and it runs on Sky's broadband, which in turn runs over Openreach. That means a NOW connection uses the same national fibre and copper as Sky, BT and most others, with Sky's own systems behind it. So a NOW outage is one of two things: a fault on the Openreach line into your home, or a problem on the Sky platform NOW depends on, which can hit a lot of customers at once.

NOW problems split two ways.

The first is a line fault on the Openreach connection to your property, usually local to a home or a postcode area, from a cabinet, exchange or FTTP issue. The board above and your neighbours are the quickest check: only you, it is your line or your kit; the whole street, it is a local Openreach fault.

The second is a Sky-side incident, because NOW runs on Sky's broadband platform. A core, DNS or platform problem on Sky's side can take NOW customers offline even when the line is fine, and it can hit Sky's own broadband and TV at the same time. When that happens there is nothing to fix at your end; it comes back when Sky fixes it.

NOW Broadband signed Ofcom's Voluntary Code of Practice on Broadband Speeds, so it has to quote you a minimum guaranteed download speed at sign-up. If your line consistently falls below that minimum and NOW cannot restore it within 30 days of your fault report, you can leave the contract penalty-free.

That is the guaranteed minimum, usually well below the headline number, so check your contract before you escalate.

For a total loss of service, Ofcom's automatic compensation scheme pays £10.34 for each day you are completely offline beyond two full working days from your report, credited automatically. NOW's prices can rise mid-contract in line with the Sky model, so check the rise terms in your deal.

NOW's support runs a scripted check, and evidence moves it fastest. Run a speed test on a wired ethernet connection rather than wifi, and if it is below the guaranteed minimum on your contract, say so to push the case into a fault investigation. Packet loss on a wired connection is stronger still, because a line or sync fault can often be confirmed remotely and an engineer booked.

If you get nowhere, you can escalate to alternative dispute resolution. NOW is covered by CISAS, the independent ombudsman scheme used by Sky, and you can take a complaint there after six weeks without resolution, or sooner if you are issued a deadlock letter.

Because NOW runs on Openreach, switching to another Openreach provider like BT or TalkTalk puts you on the same physical line, so it will not help with a line fault, though it will if the trouble was on the Sky platform. For a genuinely different network you want Virgin's cable or a full-fibre altnet where one reaches you. The deal finder above shows which networks actually serve your address rather than the "up to" figures in the adverts.