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Tools › Troubleshooter › NOW Broadband
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Trouble with NOW Broadband?

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live NOW Broadband outage data

Start the troubleshooter

Reads live UK outage data · refreshed every 60s

We'll check NOW Broadband's status, probe your line, and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only, or keeps dropping.
  2. 02
    Silent probe
    We check NOW Broadband's outage feed, your line's history, and recent reports in your area on the same network, in parallel.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    Two unsuccessful fixes triggers a call script + a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Send you to NOW Broadband's chatbot
  • Push a switch when the fix is a router restart
More NOW Broadband tools
Speed test

Test your NOW Broadband speed

Address-level measurement, compared to what NOW Broadband promised.

Run the test
Outage check

Is NOW Broadband down right now?

Live status from NOW Broadband's feed and recent reports at your postcode.

Check now

NOW Broadband guide

The NOW Broadband troubleshooter, explained

When NOW Broadband stops working, the official chatbot asks if you've restarted the router. That's the right fix maybe 30 % of the time. For the rest, it keeps suggesting restarts while the real problem (a line fault, a NOW Broadband outage in your postcode, a router placement issue, a Wi-Fi versus wired mismatch) goes undiagnosed for days.

Our diagnostic asks first and prescribes second. Five short questions, then a silent check against NOW Broadband's live outage feed, your address's measured speed history, and recent reports in your area on the NOW Broadband network. Most of the time we can tell you which side of the line the fault is on before suggesting anything.

Conversational, not a long form. Each step is one question on its own screen. After five questions we run the silent probe (~2 seconds), then surface what we found in one of three confidence tiers:

High confidence is when we can see the fault before you do anything. NOW Broadband has an active outage in your postcode, or our speed-test data shows your line just dropped in the last hour. We skip the common-fixes step entirely and route you to the right action (wait + monitor, or escalate to NOW Broadband with the right script).

Medium confidence is when we're 'watching this': NOW Broadband's state is elevated, mentions are spiking, or your address recently logged a slow result. We suggest one or two quick checks (restart, wired test) before falling through to a full speed measurement.

Low confidence is when our data is clean and the issue is probably on your end. We walk through the per-branch fix library one card at a time, each with a 'did that help?' loop. After two unsuccessful fixes we automatically move to escalation.

If the basics don't land, we don't leave you stuck. The escalation card has two columns. The left column is a call script to read word-for-word to NOW Broadband: it interpolates how long the issue has been going on, what you've already tried, and your fault ID, plus an Ofcom General Conditions reminder when the duration is over a week (which unlocks compensation).

The right column is the commercial offramp: the cheapest 12 deals at your exact address from providers other than NOW Broadband, sorted by monthly price. We earn commission on switches, not on you staying. If NOW Broadband is the right call, the call script is genuinely useful; if the fault keeps recurring, switching is genuinely cheaper.

NOW Broadband's tool is honest about router resets and dishonest about line faults; it routes you back to itself. We have no allegiance to your current ISP, so we route you to whoever can actually fix it (NOW Broadband, an engineer, a different provider).

Three things, in parallel: NOW Broadband's live outage feed (statuspage + RSS + speed-test signal), the recent broadband speed-test history at your postcode, and a 24-hour rolling average of reports in your area on the same network. About 2 seconds.

After 2 unsuccessful fixes we move to the escalation step: a templated call-script you can read word-for-word to NOW Broadband, plus the cheapest deals at your address from a different network. The script interpolates the duration and what you tried so the call-handler can skip 5 minutes of triage.

Outage detection, area comparison, and the switch-deals are all address-precise. Postcode alone wouldn't tell us if your line is the problem versus the area.