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NOW Broadband problems?

NOW Broadband is working fine, checked at 06:45 on 28 October 2026. Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. NOW Broadband status

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live NOW Broadband outage data

Start the troubleshooter

Reads live UK outage data · updated every few minutes

We'll check NOW Broadband's status, probe your line and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only or keeps dropping.
  2. 02
    Silent probe
    We check NOW Broadband's outage status, speed tests from other NOW Broadband customers near you and your own recent results, all at once.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    If two fixes don't work, you get a call script and a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Push a switch when the fix is a router restart
More NOW Broadband tools
Speed test

Test your NOW Broadband speed

Address-level measurement, compared to what NOW Broadband promised.

Run the speed test
Outage check

Is NOW Broadband down right now?

Live status, the last 30 days of outages and what to try while you wait.

Check the live status
Deals

NOW Broadband deals

Speeds, monthly prices and the price once any offer ends.

See the deals

NOW Broadband guide

The NOW Broadband troubleshooter, explained

No incidents in the last 30 days. If it's happening right now, check our NOW Broadband status page first. If NOW Broadband is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.

NOW Broadband sells 4 speeds today, from 67 Mbps to 300 Mbps. Of those, 3 are full fibre, with fibre all the way into your home and one is on copper for the last stretch, up to 67 Mbps.

NOW Broadband sells over Openreach's network, so if the line itself needs an engineer, NOW Broadband books an Openreach one for you.

Full fibre lines end at a small box on the wall where the fibre comes in, separate from the router. Check it has power and look at its lights.

If a light on that box is red or off while it has power, say so when you report the fault: it points at the fibre rather than your router.

If the box looks normal, switch the router off at the wall for 30 seconds, then try a device plugged in with a cable.

NOW shows its faults line once you sign in.

NOW Broadband hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to NOW Broadband first. If it isn't sorted after six weeks, you can take it to the free dispute scheme NOW Broadband belongs to.

NOW Broadband is signed up to Ofcom's automatic compensation scheme. If your service is completely down and still not fixed two full working days after you report it, you get a daily credit without having to ask. How automatic compensation works

Five short questions, one at a time. Then we check NOW Broadband's outage picture, the speed tests other NOW Broadband customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.

If two fixes don't work, you get a script to read out when you call NOW Broadband, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.

NOW Broadband sells over Openreach's network, so if the line itself needs an engineer, NOW Broadband books an Openreach one for you.

NOW shows its faults line once you sign in.

Three things at once: NOW Broadband's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other NOW Broadband customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.

NOW Broadband hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to NOW Broadband first. If it isn't sorted after six weeks, you can take it to the free dispute scheme NOW Broadband belongs to. NOW Broadband is also signed up to Ofcom's automatic compensation scheme, so if the service is completely down and still not fixed two full working days after you report it, you get a daily credit without asking.

Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.