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Social tariffs archive

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Man on the phone to his provider with a laptop open at the table
Social tariffs

If your provider rejected you

Refused a broadband social tariff? The common reasons, the fix for each, a copy-paste complaint template, and the free appeal route if it comes to that.

By Ade
Woman applying by phone and laptop
Social tariffs

How to apply for a broadband social tariff

How to apply for a broadband social tariff in three steps. What to have ready, the no-fee mid-contract switch, and the two providers that ask for more.

By Ade
Man reviewing letter at kitchen table
Social tariffs

If you're on JSA, ESA or Income Support

Income-based JSA, income-related ESA and Income Support qualify for a broadband social tariff. Why the contribution-based versions get refused, and what to do.

By Ade
Older man using a laptop
Social tariffs

If you're on Pension Credit

On Pension Credit, Guarantee Credit qualifies you for almost every social tariff. Savings Credit alone is the catch, and where to try if that is all you get.

By Ade
Social tariffs

Hyperoptic Fair Fibre, social tariff

Hyperoptic Fair Fibre is full-fibre social-tariff broadband from £13 a month, with no credit check and one of the widest benefit lists in the market. The catch is the only honest catch worth caring about: you can only get it if Hyperoptic's network already reaches your building.

By Ade
Social tariffs

Sky Broadband Basics, social tariff

Sky Broadband Basics is the social tariff with a velvet rope on the door. It costs £20 a month for an average 35 Mbps, with no exit fee, but you can only have it if you are already a Sky Broadband customer. You cannot join Sky to get it.

By Ade
Social tariffs

Vodafone Essentials Broadband, social tariff

Vodafone Essentials Broadband is a single plan now, £20 a month for speeds up to 73 Mbps. That makes it one of the fastest mainstream social tariffs in the UK, and the one among them with the widest list of benefits that qualify you, PIP included.

By Ade
Social tariffs

BT Home Essentials, social-tariff broadband

BT Home Essentials is the most widely available social tariff in the UK, with four tiers from £15 a month for people on Universal Credit and other qualifying benefits.

By Ade