Starlink
No issue detectedUpdated 2 min ago
Starlink is working fine
Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you.
Last 30 days
StarlinkWorking finePast incidents
No incidents or public reports in the last 30 days.
Feels slow?
Three things to rule out first
- Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
- Try another deviceIf only one thing can’t get online, that device is the problem.
- Run a speed testSlow or actually offline? Thirty seconds tells you which.
Had enough?
See what else is available at your address.
Starlink hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.
See alternative deals →Is Starlink working for you right now?
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FAQ
Starlink outage, common questions
Is Starlink down right now?
No. Nothing we watch is flagging Starlink right now. If yours feels off, restart your router and try another device first.
How do I report a Starlink outage?
Most providers route fault reports through their app or support line. Starlink's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Starlink customers see on this page.
Will I get compensation for a Starlink outage?
Under Ofcom's automatic compensation scheme, customers of signed-up providers get £10.34 per day in credit if service is completely down for more than two working days after the fault is reported. Most major UK providers are signed up. Report the outage as soon as you spot it, the compensation clock only starts when the report is logged.
How long do Starlink outages usually last?
Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
Can I switch from Starlink mid-contract if their network keeps going down?
Starlink hasn't signed Ofcom's voluntary speed code, so there's no automatic mid-contract switch right. You're still covered by general consumer rights, a service that materially fails to deliver what was advertised is grounds to terminate. Ofcom's alternative dispute resolution can help if you hit a wall.
Why does the tracker say Starlink is working fine when I'm having issues?
Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.