Outage trackerTrooli Broadband
For
customers
customersLive · NormalDetected · 4 mo
Trooli Broadband is working fine
Last report was 4 mo ago, nothing since. If something still feels off at your end, it's more likely WiFi or kit than the line itself. Run the speed test for a quick read.
Detection history
No detections in the last 30 days
Quiet on every signal we watch.
Having issues with Trooli Broadband right now?
Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.
While you wait
Three things to check before assuming it's the line
- 1. Restart your router. Unplug at the wall, wait 30 seconds, plug back in. Resolves about a third of cases that present as “the broadband is down”.
- 2. Try a different device. If only one device can't get online, the device is the problem, not your broadband.
- 3. Run a speed test. Tells you whether you're slow or actually offline. Your result helps the next person checking too.
Had enough?
See what else is available at your address.
Trooli Broadbandisn't signed up to Ofcom's voluntary speed code, but you're still covered by general consumer rights. Speak to Ofcom's ADR if you hit a wall.
See alternative deals →FAQ
Trooli Broadband outage, common questions
- Is Trooli Broadband down right now?
- No, our tracker isn't seeing any active issues with Trooli Broadband right now. If your line still feels off, restart your router and try a different device first, the issue is more likely to be at your end than on Trooli Broadband's network.
- How do I report a Trooli Broadband outage?
- Most providers route fault reports through their app or support line. Trooli Broadband's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Trooli Broadband customers see on this page.
- Will I get compensation for a Trooli Broadband outage?
- Under Ofcom's automatic compensation scheme, customers of signed-up providers get £10.34 per day in credit if service is completely down for more than two working days after the fault is reported. Most major UK providers are signed up. Report the outage as soon as you spot it, the compensation clock only starts when the report is logged.
- How long do Trooli Broadband outages usually last?
- Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
- Can I switch from Trooli Broadband mid-contract if their network keeps going down?
- Trooli Broadband hasn't signed Ofcom's voluntary speed code, so there's no automatic mid-contract switch right. You're still covered by general consumer rights, a service that materially fails to deliver what was advertised is grounds to terminate. Ofcom's alternative dispute resolution can help if you hit a wall.
- Why does the tracker say Trooli Broadband is working fine when I'm having issues?
- Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
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