Trooli Broadband
No issue detected
Is Trooli Broadband down? Trooli Broadband is working fine
Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Status checked at 03:30 on 28 October 2026.
Last 30 days
Trooli BroadbandWorking finePast incidents
No incidents or public reports in the last 30 days.
Feels slow?
Three things to rule out first
- Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
- Try another deviceIf only one thing can’t get online, that device is the problem.
- Run a speed testSlow or actually offline? Thirty seconds tells you which.
Still not working? Report the fault to Trooli Broadband on 0333 344 6601 (8am to 8pm every day).
Had enough?
See what else is available at your address.
Trooli Broadband hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.
See alternative deals →Is Trooli Broadband working for you right now?
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The network
About Trooli Broadband’s network
Trooli Broadband sells 4 speeds today, from 150 Mbps to 2 Gbps, all of them full fibre, so the fibre runs all the way into your home.
Trooli Broadband runs its own network, so a fault on the line is Trooli Broadband's own to fix.
Trooli Broadband isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit if you're left without service. How compensation works
FAQ
Trooli Broadband outage, common questions
Is Trooli Broadband down right now?
No. Nothing we watch is flagging Trooli Broadband right now. If yours feels off, restart your router and try another device first.
Is Trooli Broadband down in my area?
Trooli Broadband's own service status page on trooli.com lists the faults it knows about. This page shows whether Trooli Broadband has a wider problem right now. If it doesn't and you're still offline, restart the router, then report the fault to Trooli Broadband.
How do I report a Trooli Broadband outage?
Most providers route fault reports through their app or support line. Trooli Broadband's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Trooli Broadband customers see on this page.
Will I get compensation for a Trooli Broadband outage?
Trooli Broadband isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment when the service goes down. Report the fault and ask Trooli Broadband for a credit for the days you were without it. If they won't help, complain, and after six weeks you can take it to the free dispute scheme Trooli Broadband belongs to.
How long do Trooli Broadband outages usually last?
Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
Can I switch from Trooli Broadband mid-contract if their network keeps going down?
Trooli Broadband hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to Trooli Broadband first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme Trooli Broadband belongs to.
Why does the tracker say Trooli Broadband is working fine when I'm having issues?
Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
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