Zzoomm
No issue detected
Is Zzoomm down? Zzoomm is working fine
Last report 2 d ago, nothing since. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Status checked at 04:25 on 29 October 2026.
Last 30 days
ZzoommWorking finePast incidents
Mon 26 Oct
Service Disruption - Crewe
SourceResolved 13:40
“We have identified a suspected faulty network device. our engineers are on the way to…”
Fri 23 Oct
Service Disruption - Winsford
SourceResolved 00:33, 24 Oct
“The faulty network device in Winsford has been successfully replaced and configured. All…”
Mon 19 Oct
Service Disruption - Leek
SourceResolved 17:20, 20 Oct
“A third party has damaged our fibre cable. Unfortunately, we cannot carry out the repairs…”
Fri 16 Oct
Problems detected
SourceResolved 14:45 · Stourport
Thu 15 Oct
Ongoing for 18h 52m Service disruption - Brentwood
SourceResolved 19:40
“New cable installed and terminated. Services restored.”
Wed 14 Oct
Service disruption - Brentwood
SourceResolved 16:08
“Full Fibre engineers have repaired the damaged cable”
Show 4 older entriesHide older entries
Thu 8 Oct
Service disruption - Heswall Area
SourceResolved 15:27
“Service has remained stable, we're continuing to monitor.”
Service Disruption - Tadcaster Area
SourceResolved 15:27
“Service has remained stable, we're continuing to monitor.”
Wed 7 Oct
Service disruption - Hutton / Brentwood
SourceResolved 09:21, 8 Oct
“Engineers have now replaced the missing cable and services have been restored.”
Thu 1 Oct
Faulty OLT in Congleton
SourceResolved 14:13
“Faulty unit has been replaced and reconfigured, all service have now been restored.”
Feels slow?
Three things to rule out first
- Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
- Try another deviceIf only one thing can’t get online, that device is the problem.
- Run a speed testSlow or actually offline? Thirty seconds tells you which.
Still not working? Report the fault to Zzoomm on 0333 311 9933 (Mon to Fri 8.30am to 7pm, Sat and bank holidays 9am to 5pm).
Had enough?
See what else is available at your address.
Zzoomm hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.
See alternative deals →Is Zzoomm working for you right now?
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The network
About Zzoomm’s network
Zzoomm sells 9 speeds today, from 150 Mbps to 2.3 Gbps, all of them full fibre, so the fibre runs all the way into your home.
Zzoomm runs its own network, so a fault on the line is Zzoomm's own to fix.
Zzoomm isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit if you're left without service. How compensation works
FAQ
Zzoomm outage, common questions
Is Zzoomm down right now?
No. Nothing we watch is flagging Zzoomm right now. If yours feels off, restart your router and try another device first.
Is Zzoomm down in my area?
Zzoomm's own service status page on rootly.com lists the faults it knows about. This page shows whether Zzoomm has a wider problem right now. If it doesn't and you're still offline, restart the router, then report the fault to Zzoomm.
How do I report a Zzoomm outage?
Most providers route fault reports through their app or support line. Zzoomm's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Zzoomm customers see on this page.
Will I get compensation for a Zzoomm outage?
Zzoomm isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment when the service goes down. Report the fault and ask Zzoomm for a credit for the days you were without it. If they won't help, complain, and after six weeks you can take it to the free dispute scheme Zzoomm belongs to.
How long do Zzoomm outages usually last?
Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
Can I switch from Zzoomm mid-contract if their network keeps going down?
Zzoomm hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to Zzoomm first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme Zzoomm belongs to.
Why does the tracker say Zzoomm is working fine when I'm having issues?
Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
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