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Rebel broadband problems?

Rebel is working fine, checked at 06:45 on 28 October 2026. Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Rebel status

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live Rebel outage data

Start the troubleshooter

Reads live UK outage data · updated every few minutes

We'll check Rebel's status, probe your line and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only or keeps dropping.
  2. 02
    Silent probe
    We check Rebel's outage status, speed tests from other Rebel customers near you and your own recent results, all at once.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    If two fixes don't work, you get a call script and a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Push a switch when the fix is a router restart
More Rebel tools
Speed test

Test your Rebel speed

Address-level measurement, compared to what Rebel promised.

Run the speed test
Outage check

Is Rebel down right now?

Live status, the last 30 days of outages and what to try while you wait.

Check the live status
Deals

Rebel broadband deals

Speeds, monthly prices and the price once any offer ends.

See the deals

Rebel guide

The Rebel troubleshooter, explained

No incidents in the last 30 days. If it's happening right now, check our Rebel status page first. If Rebel is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.

Rebel sells 5 speeds today, from 74 Mbps to 1 Gbps. Of those, 4 are full fibre, with fibre all the way into your home and one is on copper for the last stretch, up to 74 Mbps.

Rebel sells over Openreach and CityFibre, depending on the address. Who sends an engineer depends on which network reaches your home, and Rebel books them either way.

Full fibre lines end at a small box on the wall where the fibre comes in, separate from the router. Check it has power and look at its lights.

If a light on that box is red or off while it has power, say so when you report the fault: it points at the fibre rather than your router.

If the box looks normal, switch the router off at the wall for 30 seconds, then try a device plugged in with a cable.

Rebel has no phone line. It answers by WhatsApp, text, email or callback.

Rebel hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Rebel first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Rebel belongs to.

Rebel isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment while it's down. Ask for a credit for the days you were without it. How automatic compensation works

Five short questions, one at a time. Then we check Rebel's outage picture, the speed tests other Rebel customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.

If two fixes don't work, you get a script to read out when you call Rebel, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.

Rebel sells over Openreach and CityFibre, depending on the address. Who sends an engineer depends on which network reaches your home, and Rebel books them either way.

Rebel has no phone line. It answers by WhatsApp, text, email or callback.

Three things at once: Rebel's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other Rebel customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.

Rebel hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Rebel first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Rebel belongs to. Rebel isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit for any days you were without service.

Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.