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The One Broadband problems?

The One Broadband is working fine, checked at 06:45 on 28 October 2026. Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. The One Broadband status

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live The One Broadband outage data

Start the troubleshooter

Reads live UK outage data · updated every few minutes

We'll check The One Broadband's status, probe your line and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only or keeps dropping.
  2. 02
    Silent probe
    We check The One Broadband's outage status, speed tests from other The One Broadband customers near you and your own recent results, all at once.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    If two fixes don't work, you get a call script and a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Push a switch when the fix is a router restart
More The One Broadband tools
Speed test

Test your speed on The One Broadband

Address-level measurement, compared to what The One Broadband promised.

Run the speed test
Outage check

Is The One Broadband down right now?

Live status, the last 30 days of outages and what to try while you wait.

Check the live status

The One Broadband guide

The One Broadband troubleshooter, explained

No incidents in the last 30 days. If it's happening right now, check our The One Broadband status page first. If The One Broadband is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.

The One Broadband sells over Openreach, CityFibre and Community Fibre, depending on the address. Who sends an engineer depends on which network reaches your home, and The One Broadband books them either way.

If your broadband is offline, The One asks you to email. The One Broadband's general help line is 0330 912 8150 (Mon to Fri 9am to 6pm).

The One Broadband hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to The One Broadband first. If it isn't sorted after six weeks, you can take it to the free dispute scheme The One Broadband belongs to.

The One Broadband isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment while it's down. Ask for a credit for the days you were without it. How automatic compensation works

Five short questions, one at a time. Then we check The One Broadband's outage picture, the speed tests other The One Broadband customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.

If two fixes don't work, you get a script to read out when you call The One Broadband, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.

The One Broadband sells over Openreach, CityFibre and Community Fibre, depending on the address. Who sends an engineer depends on which network reaches your home, and The One Broadband books them either way.

If your broadband is offline, The One asks you to email. The One Broadband's general help line is 0330 912 8150 (Mon to Fri 9am to 6pm).

Three things at once: The One Broadband's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other The One Broadband customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.

The One Broadband hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to The One Broadband first. If it isn't sorted after six weeks, you can take it to the free dispute scheme The One Broadband belongs to. The One Broadband isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit for any days you were without service.

Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.