Question 1

How slow is too slow on Cuckoo?

Accepted Answer

Anything more than 30 % below your package's advertised speed counts as under-performing under Ofcom's voluntary code. Start with the troubleshooter (restart router, ethernet, master socket) before opening a provider ticket.

Question 2

Why is my Cuckoo broadband slower than advertised?

Accepted Answer

WiFi is the suspect more often than the line itself, range, interference, an aging router. Test via ethernet to rule that out before assuming it's a line fault. If the wired speed is still well below advertised, you're entitled to an investigation under Ofcom's voluntary code.

Question 3

Can I switch from Cuckoo if my speed isn't fixed?

Accepted Answer

Yes. Under Ofcom's voluntary code of practice, if Cuckoo can't restore your speed inside 30 days you can leave penalty-free even if you're mid-contract. New-customer pricing across the market is usually 30-40 % cheaper than out-of-contract rates, so switching often pays back inside 2-3 months.

Broadband
health check

Trouble with Cuckoo?

Is Cuckoo down right now?

Broadbandhealth check

Trouble with Cuckoo?

Is Cuckoo down right now?

Broadband
health check