Question 1

How slow is too slow on Plusnet?

Accepted Answer

Plusnet's typical package speed in our deal pool is around 300 Mbps. If you're consistently getting below 70 % of that, the line is under-performing, start with the troubleshooter (restart router, ethernet, master socket) before opening a provider ticket.

Question 2

Why is my Plusnet broadband slower than advertised?

Accepted Answer

WiFi is the suspect more often than the line itself, range, interference, an aging router. Test via ethernet to rule that out before assuming it's a line fault. If the wired speed is still well below advertised, you're entitled to an investigation under Ofcom's voluntary code.

Question 3

Can I switch from Plusnet if my speed isn't fixed?

Accepted Answer

Yes. Under Ofcom's voluntary code of practice, if Plusnet can't restore your speed inside 30 days you can leave penalty-free even if you're mid-contract. New-customer pricing across the market is usually 30-40 % cheaper than out-of-contract rates, so switching often pays back inside 2-3 months.

Question 4

Is there a known issue with Plusnet broadband speeds?

Accepted Answer

Plusnet's older Hub One routers are a frequent bottleneck on faster lines, they can struggle to push past 150 Mbps even when the line itself is delivering 300+. If you're on Full Fibre 300 or faster, ask Plusnet for the Hub Two.

Broadband
health check

Trouble with Plusnet?

Is Plusnet down right now?

Broadbandhealth check

Trouble with Plusnet?

Is Plusnet down right now?

Broadband
health check