Broadband provider

BeFibre broadband

Customers can call 0333 311 9933 for help and faults.

In short

Lines are open Mon to Fri 8.30am to 7pm, Sat and bank holidays 9am to 5pm (checked 24 October 2026). BeFibre is now Zzoomm, so BeFibre customers call Zzoomm. Our BeFibre status page shows whether BeFibre is down right now and any problems in the last 30 days. No BeFibre broadband deals are listed on 29 October 2026, so put in your postcode to see who sells broadband at your address. BeFibre sold full fibre on its own network. It is now part of Zzoomm, after its parent company FullFibre merged with Zzoomm in March 2025.

BeFibre contact numbers

BeFibre is now Zzoomm, so BeFibre customers call Zzoomm.

Help and faults: 0333 311 9933; Mon to Fri 8.30am to 7pm, Sat and bank holidays 9am to 5pm
New orders: 0333 311 9911; Mon to Fri 8am to 8pm, Sat and bank holidays 9am to 5pm

From Zzoomm's contact page, checked 24 October 2026. Numbers starting 03 cost the same as calls to 01 and 02 numbers and count towards any inclusive minutes.

Tools for BeFibre customers

Speed test

Test your BeFibre speed

Measure your line, compare it against what BeFibre promised, and see if a faster package is available at your address.

Run the speed test

Troubleshooter

Fix BeFibre problems

Conversational diagnostic: outage check, line probe, fix list, and switch options if it's not worth waiting.

Start the troubleshooter

Outage check

Is BeFibre down right now?

Live status, plus the last 30 days of outages.

Check the live status

BeFibre questions

Can I get BeFibre broadband?

We don't have BeFibre deals to show right now. Put in your postcode to see which providers sell broadband at your address.

What is BeFibre's phone number?

Call 0333 311 9933 for help and faults. Call 0333 311 9911 for new orders. BeFibre is now Zzoomm, so BeFibre customers call Zzoomm.

Is BeFibre down?

Our BeFibre status page shows any problem BeFibre has reported and the last 30 days. Check BeFibre's status.

What network does BeFibre use?

BeFibre sold full fibre on its own network. It is now part of Zzoomm, after its parent company FullFibre merged with Zzoomm in March 2025.