Airband

Active issueUpdated 1 min ago

Is Airband down? Airband is down in Powys, St Clears and 29 more areas

No problems reported elsewhere on the network. Status checked at 04:35 on 29 October 2026.

What Airband says

Their latest update, 29 Oct

We're aware of a problem affecting some services in the Pembrokeshire area. Our engineers are working on it. This started around 28th October 2026, 17:24. We will post another update as soon as we have more news.

Read the full notice

Last 30 days

AirbandDownPowys, St Clears and 29 more areas

Incidents

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Ongoing since 22:55, 28 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Devon

Source

Ongoing since 18:49, 28 Oct

“We know that some customers in Devon have a problem with their broadband or phone…”

Problem in Pembrokeshire

Source

Ongoing since 17:31, 28 Oct

“We're aware of a problem affecting some services in the Pembrokeshire area. Our engineers…”

Problem in Swansea

Source

Ongoing since 08:34, 28 Oct

“We know some customers in your area are having problems with their broadband. What is…”

Problem in Powys

Source

Ongoing since 06:22, 28 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Ongoing since 14:48, 27 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Show 216 older entries

Wed 28 Oct

Problem in Carmarthenshire

Source

Resolved 17:40

“We are aware of a problem affecting some customers in your area. What we know: a fault…”

Problem in Shropshire

Source

Resolved 17:40

“We are aware of a problem affecting some customers in your area. What we know: a radio…”

Tue 27 Oct

Problem in Devon

Source

Resolved 18:25

“We are aware of a problem that may be affecting broadband or phone services for some…”

Problem in Ceredigion

Source

Resolved 17:10

“We are aware of a problem affecting broadband for customers in Ceredigion. What we know…”

Problem in Shropshire

Source

Resolved 17:05

“We are looking into a technical alert that may affect some services in your area. We are…”

Problem in Pembrokeshire

Source

Resolved 03:53, 28 Oct

“Good news — your broadband and phone service is back to normal. We found a fault…”

Problem in Powys

Source

Ongoing since 09:36, 27 Oct

“Your broadband should be working again. Our engineers carried out overnight work and…”

Problem in Oxfordshire

Source

Ongoing since 09:15, 27 Oct

“An Openreach engineer is now on site in Oxfordshire, looking into the fault affecting…”

Mon 26 Oct

Problem in Powys

Source

Resolved 04:20, 27 Oct

“We know there is a problem affecting some services in your area. What is wrong We have…”

Problem in Gwent, Monmouthshire, Powys

Source

Resolved 02:02, 27 Oct

“Good news – your broadband is working again. What happened: a power cut affected…”

Problem in Devon

Source

Resolved 17:00

“We know that some customers in your area are having problems with their broadband or…”

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Resolved 11:43, 27 Oct

“Your broadband is working again. What happened: a power cut affected the equipment that…”

Problem in Pembrokeshire

Source

Ongoing since 14:25, 26 Oct

“We know what has caused the problem affecting broadband in Pembrokeshire. A tree fell and…”

Problem in Shropshire

Source

Resolved 17:43, 27 Oct

“Your broadband is working again. We found a fault affecting the equipment that serves…”

Problem in Carmarthenshire

Source

Resolved 16:55, 27 Oct

“We know about a problem affecting broadband for customers in your area. Our engineers…”

Problem in Somerset

Source

Resolved 08:21, 27 Oct

“Good news — service in Somerset is back to normal. What happened: a power cut in the area…”

Problem in Ceredigion

Source

Resolved 13:15

“We know there is a problem affecting broadband in Ceredigion. What's wrong: Some…”

Problem in Warwickshire

Source

Ongoing since 09:07, 26 Oct

“We know about a problem affecting broadband in your area in Warwickshire. What's wrong We…”

Problem in Swansea

Source

Resolved 09:56, 28 Oct

“We know about a problem affecting broadband for customers in your area. The good news is…”

Sun 25 Oct

Problem in Swansea

Source

Resolved 18:56, 26 Oct

“Your broadband is working again. What happened A fault affected the equipment that serves…”

Problem in Devon

Source

Resolved 03:27, 27 Oct

“Good news — your broadband is back to normal. We found a fault affecting equipment…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 08:55, 27 Oct

“Good news — your broadband and phone are back to normal. What happened: a power cut in…”

Problem in Oxfordshire

Source

Resolved 17:58

“Your broadband should now be working again. A power cut in your area caused this problem…”

Problem in Somerset

Source

Resolved 18:25

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Shropshire

Source

Resolved 15:34

“Good news — your broadband is working again. A brief power problem affected equipment…”

Sat 24 Oct

Problem in Carmarthenshire

Source

Resolved 03:54, 25 Oct

“Your broadband should be working again. We found a power cut that affected the equipment…”

Problem in Powys

Source

Ongoing since 21:50, 24 Oct

“We know there's a problem affecting broadband for customers in your area. This issue has…”

Problem in Oxfordshire

Source

Ongoing since 21:12, 24 Oct

“We know what caused the problem affecting some customers in Oxfordshire. What happened: a…”

Problem in Cheshire East, Cheshire West and Chester

Source

Ongoing since 21:11, 24 Oct

“We know about a problem affecting some services in your area. What's wrong: we have found…”

Problem in Devon

Source

Resolved 15:32, 25 Oct

“Good news — your broadband and phone services are working again. What happened: a power…”

Problem in Shropshire

Source

Resolved 10:21, 25 Oct

“Good news — your broadband is back to normal in Shropshire. What happened: a fault with…”

Problem in Gloucestershire, Herefordshire, Powys, Shropshire, Warwickshire, Worcestershire

Source

Resolved 09:25, 25 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Gwent, Monmouthshire, Powys

Source

Resolved 21:10

“We are aware of a problem affecting broadband for some customers in your area. What we…”

Problem in Pembrokeshire

Source

Resolved 07:55, 25 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 07:40, 25 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Ceredigion

Source

Resolved 01:25, 25 Oct

“We're aware of a problem affecting some services in the Ceredigion area. Our engineers…”

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Resolved 08:05, 25 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Fri 23 Oct

Problem in Shropshire

Source

Ongoing since 23:43, 23 Oct

“We know that some customers in your area are having problems with their broadband. This…”

Problem in Devon

Source

Resolved 09:42, 24 Oct

“Good news — your broadband and phone services are back to normal. What happened: a power…”

Problem in Somerset

Source

Resolved 23:16, 24 Oct

“Good news — your broadband should be working again. What happened: equipment serving your…”

Problem in Carmarthenshire

Source

Ongoing since 18:47, 23 Oct

“We know there is a problem affecting some services in your area. Our engineers are still…”

Problem in Powys

Source

Resolved 02:02, 24 Oct

“Your broadband and phone service is back to normal. We found a power-related fault…”

Problem in Cheshire East, Cheshire West and Chester

Source

Resolved 16:05, 27 Oct

“We know about a problem affecting broadband for customers in your area. We have now found…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Ongoing since 13:43, 23 Oct

“We know about a problem affecting broadband in your area. What's wrong: a fallen tree…”

Problem in Pembrokeshire

Source

Resolved 07:01, 24 Oct

“Good news — your broadband is back to normal. We found a power cut that had affected the…”

Problem in Ceredigion

Source

Resolved 15:25

“We are aware of a broadband issue affecting customers in Ceredigion. What we know: our…”

Problem in Swansea

Source

Resolved 16:55

“We are aware of a problem affecting broadband for some customers in your area. What we…”

Problem in Monmouthshire

Source

Resolved 06:01

Thu 22 Oct

Problem in Devon

Source

Resolved 05:44, 23 Oct

“Good news — your broadband service is back to normal. What happened: a power cut in your…”

Problem in Somerset

Source

Resolved 12:07, 23 Oct

“Good news — this problem has been fixed and services are back to normal in Somerset. What…”

Problem in Powys

Source

Resolved 06:38, 24 Oct

“Good news — your broadband is back to normal. What happened: a power-related fault…”

Problem in Shropshire

Source

Resolved 21:37

“Good news — your broadband is working again. A power cut affected the equipment that…”

Problem in Gloucestershire, Herefordshire, Powys, Shropshire, Warwickshire, Worcestershire

Source

Resolved 23:12

“Good news — this problem has now been fixed and your service should be back to normal. A…”

Problem in Carmarthenshire

Source

Resolved 13:40

“We're aware of a problem affecting broadband services in your area. What we know: we…”

Problem in Swansea

Source

Resolved 10:45

“We are aware of a problem affecting broadband for some customers in your area. What we…”

Wed 21 Oct

Problem in Somerset

Source

Resolved 15:50

“We are aware of a problem affecting broadband for some customers in Somerset. What we…”

Problem in Powys

Source

Resolved 14:30

“Good news — this problem has been fixed and your broadband should be working normally…”

Problem in Shropshire

Source

Resolved 14:27

“Good news — broadband is back to normal for customers in your area. What happened: a…”

Problem in Devon

Source

Resolved 08:32, 27 Oct

“Good news – your broadband in Devon is working again. We found a fault affecting…”

Problem in Gloucestershire, Herefordshire, Powys, Shropshire, Warwickshire, Worcestershire

Source

Resolved 13:26

“Good news — your broadband is back to normal. What happened: services in your area…”

Problem in Swansea

Source

Resolved 12:15

“We are aware of a problem affecting broadband for some customers in your area. What we…”

Problem in Carmarthenshire

Source

Resolved 19:39

“Good news – this problem has been fixed and your service should be working normally…”

Problem in Ceredigion

Source

Resolved 10:35

“We know there is a problem affecting broadband in Ceredigion. What's wrong: Our equipment…”

Problem in Conwy, Denbighshire, Flintshire, Gwynedd, Isle of Anglesey, Wrexham

Source

Resolved 15:33

“Good news — your broadband is back to normal. What happened: A power cut affected the…”

Problem in Monmouthshire, Torfaen

Source

Resolved 05:00

“We are aware of a problem affecting broadband for customers in your area. What we know: a…”

Tue 20 Oct

Problem in Devon, Somerset

Source

Resolved 11:29, 21 Oct

“Good news: your broadband is working again. What happened: customers in your area had a…”

Problem in Gloucestershire, Herefordshire, Powys, Shropshire, Warwickshire, Worcestershire

Source

Resolved 08:26, 22 Oct

“Good news — this problem has been fixed and your service is back to normal. What…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Ongoing since 22:00, 20 Oct

“We know about a problem affecting broadband in your area. What is wrong We have found the…”

Problem in Pembrokeshire

Source

Resolved 21:50

“Your broadband is working again. We found a fault with the equipment that serves your…”

Problem in Swansea

Source

Resolved 13:15

“We are aware of a problem affecting broadband for some customers in your area. What we…”

Problem in Carmarthenshire

Source

Resolved 09:01

“Good news — broadband is back to normal for customers in your area. What happened: a…”

Mon 19 Oct

Problem in Powys

Source

Resolved 17:45

“We are aware of a problem affecting broadband for customers in your area. What we know: a…”

Problem in Shropshire

Source

Resolved 14:10

“We are aware of a problem affecting broadband for some customers in your area. What we…”

Problem in Devon

Source

Resolved 14:08, 20 Oct

“Good news — your broadband is working again. We found a fault with the equipment that…”

Problem in Swansea

Source

Resolved 12:00

“We know there is a problem affecting broadband for some customers in your area. We are…”

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Resolved 13:17

“Good news — your broadband is back to normal. What happened A fault affecting the…”

Problem in Monmouthshire, Torfaen

Source

Resolved 10:45

“We are aware of a problem affecting broadband services in your area. What we know: a…”

Problem in Carmarthenshire

Source

Resolved 21:37

“Good news — this problem has been fixed and your service should be working normally…”

Problem in Cheshire East, Cheshire West and Chester

Source

Resolved 09:05

“We know that some customers in your area are having problems with their broadband. What…”

Sun 18 Oct

Problem in Carmarthenshire

Source

Resolved 15:38, 19 Oct

“Good news — your broadband is back to normal. What happened: a fault affected the…”

Problem in Devon

Source

Resolved 08:05, 20 Oct

“Good news — this problem is now fixed and your service should be back to normal. A faulty…”

Problem in Shropshire

Source

Resolved 09:38

“Your broadband is back to normal. A power cut affected equipment serving your area…”

Problem in Ceredigion

Source

Resolved 19:01, 19 Oct

“Good news — your broadband is back to normal. We found a fault affecting customers in…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 13:17

“Good news — your broadband is working again. We found a fault affecting services in your…”

Sat 17 Oct

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Ongoing since 20:11, 17 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Devon

Source

Resolved 09:21, 18 Oct

“Good news — your broadband should be working again. What happened: there was a fault…”

Problem in Carmarthenshire

Source

Resolved 13:27, 22 Oct

“Good news — your broadband should be working again. We found a fault with equipment that…”

Problem in Powys

Source

Resolved 06:35

“We are aware of a problem affecting broadband for customers in your area. What we know: a…”

Problem in Cheshire East, Cheshire West and Chester

Source

Resolved 15:58

“Your broadband is back to normal. We found a fault that was affecting broadband for…”

Fri 16 Oct

Problem in Carmarthenshire

Source

Resolved 16:35

“We are aware of a problem affecting some customers in your area. What we know: Our…”

Problem in Devon

Source

Resolved 15:39

“Good news — your broadband is working again. What happened: a power cut in your area…”

Problem in Somerset

Source

Resolved 06:40, 17 Oct

“Good news — your broadband is working again in Somerset. What happened A power cut…”

Problem in Shropshire

Source

Resolved 16:00

“Good news — your service is back to normal. What was wrong A power cut affected the…”

Thu 15 Oct

Problem in Shropshire

Source

Resolved 05:17, 16 Oct

“Good news — your broadband is working again. What happened A power problem affected…”

Problem in Devon, Somerset

Source

Resolved 00:02, 16 Oct

“Good news — your broadband is back to normal. What happened: Bad weather affected the…”

Problem in Carmarthenshire

Source

Resolved 14:20, 22 Oct

“Good news — your broadband should be working again. We found a fault with equipment…”

Problem in Somerset

Source

Resolved 13:15

“We are aware of a problem affecting broadband for customers in Somerset. What we know…”

Problem in Powys, Shropshire, Worcestershire

Source

Resolved 14:03

“Good news — your broadband is back to normal. What happened An issue affected services in…”

Problem in Ceredigion

Source

Resolved 14:48

“Your broadband and phone service is back to normal. What happened: A power cut affected…”

Wed 14 Oct

Problem in Devon

Source

Resolved 12:10, 15 Oct

“Good news — broadband service in your area is back to normal. What happened: equipment…”

Problem in Ceredigion

Source

Resolved 13:25, 15 Oct

“We are aware of a problem affecting broadband services for customers in Ceredigion. What…”

Problem in Shropshire

Source

Resolved 14:00, 15 Oct

“We are aware of a problem affecting broadband for some customers in Shropshire. What we…”

Problem in Somerset

Source

Resolved 12:46

“Good news — your broadband is back to normal. We found the cause of the fault affecting…”

Problem in Powys

Source

Resolved 15:32

“Good news — your broadband and phone service is back to normal. What happened A power cut…”

Problem in Carmarthenshire

Source

Resolved 16:15, 15 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 12:56

“Good news — your broadband is back to normal. A power cut affected the equipment that…”

Tue 13 Oct

Problem in Carmarthenshire

Source

Resolved 19:15, 20 Oct

“Your broadband is working again. The fault affecting your area has now been fully fixed…”

Problem in Gloucestershire, Herefordshire, Powys, Shropshire, Warwickshire, Worcestershire

Source

Resolved 06:36, 14 Oct

“Good news — this issue is fixed and your service should be back to normal. What happened…”

Problem in Conwy, Denbighshire, Flintshire, Gwynedd, Isle of Anglesey, Wrexham

Source

Ongoing since 14:58, 13 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Somerset

Source

Resolved 12:30

“We're aware of a problem affecting broadband services for customers in Somerset. What we…”

Problem in Ceredigion

Source

Resolved 15:40

“We know there is a problem affecting broadband for customers in Ceredigion. What is…”

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Rhondda Cynon Taff, Swansea, Torfaen

Source

Resolved 13:31

“Good news – your broadband is back to normal. What happened: our engineer found a fault…”

Problem in Shropshire

Source

Resolved 15:40

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Monmouthshire

Source

Resolved 09:30

“Your broadband is working again. What happened: A fault affected the equipment that…”

Problem in Devon

Source

Resolved 07:49

“Your broadband is back to normal. What happened We found a fault affecting the equipment…”

Mon 12 Oct

Problem in Ceredigion

Source

Resolved 15:40

“We know there is a problem affecting broadband for customers in Ceredigion. What is…”

Problem in Carmarthenshire

Source

Resolved 15:54

“Good news — this issue has been fixed and your service should be back to normal. What…”

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Resolved 14:57

“Good news — your broadband service is back to normal. What happened: Equipment serving…”

Problem in Oxfordshire

Source

Resolved 15:43

“Good news – your broadband is working again. We fixed a fault that was affecting…”

Problem in Shropshire

Source

Resolved 15:54, 13 Oct

“Good news — your broadband is back to normal. We found a power fault affecting the…”

Problem in Somerset

Source

Resolved 16:25

“We are aware of a problem affecting broadband for some customers in Somerset. What we…”

Problem in Monmouthshire

Source

Resolved 08:28, 14 Oct

“Good news — your broadband is back to normal. We found a fault affecting equipment that…”

Sun 11 Oct

Problem in Devon

Source

Resolved 10:26, 12 Oct

“Your broadband is back to normal. What happened: a fault affecting the equipment that…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 12:58, 14 Oct

“Good news — your broadband is back to normal. We found a fault with equipment that serves…”

Problem in Carmarthenshire

Source

Resolved 05:08, 12 Oct

“Good news — your broadband is working again. What happened: A fault affected the…”

Problem in Powys

Source

Resolved 09:00

“We know some customers in your area are having problems with their broadband. What is…”

Problem in Somerset

Source

Resolved 06:22, 12 Oct

“Good news — broadband is back to normal for customers in Somerset. We found a fault…”

Sat 10 Oct

Problem in Devon

Source

Resolved 15:53, 21 Oct

“Your broadband is working again. An engineer replaced faulty equipment affecting…”

Problem in Carmarthenshire

Source

Resolved 08:29, 12 Oct

“Good news — your broadband is back to normal. We found a fault affecting equipment…”

Problem in Monmouthshire

Source

Resolved 14:25

“We are aware of a problem affecting broadband services in your area. We know there is a…”

Fri 9 Oct

Problem in Shropshire

Source

Resolved 16:55

“We know some customers in your area are having problems with their broadband or phone…”

Problem in Carmarthenshire

Source

Resolved 22:20

“We know there is a problem affecting some customers in your area. What is wrong We have…”

Problem in Pembrokeshire

Source

Ongoing since 13:34, 9 Oct

“We know there is a problem affecting broadband in your area. This has been going on for…”

Problem in Devon, Somerset

Source

Resolved 15:12

“Good news — your broadband and phone services are back to normal. What happened A fault…”

Problem in Ceredigion

Source

Resolved 11:55

“We know there's a problem affecting broadband in Ceredigion. What's wrong: our equipment…”

Problem in Monmouthshire

Source

Resolved 05:45

“We are aware of a problem affecting broadband for customers in your area. What we know: a…”

Thu 8 Oct

Problem in Monmouthshire

Source

Resolved 23:10

“We know there is a problem affecting some customers in your area. We are investigating…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 23:39

“Good news — your broadband and phone are working again. What happened: a power cut in…”

Problem in Shropshire

Source

Resolved 11:55, 9 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Somerset

Source

Resolved 17:00

“Good news — your broadband is working again. What happened A fault affected the equipment…”

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Resolved 16:20, 28 Oct

“Good news — broadband in your area is back to normal. What happened: a fault with the…”

Problem in Carmarthenshire

Source

Resolved 11:45, 9 Oct

“We know some customers in your area are having problems with their broadband. What is…”

Problem in Devon, Somerset

Source

Resolved 16:33

“Good news — this issue has now been fixed and your broadband and phone should be working…”

Problem in Worcestershire

Source

Resolved 12:12

“Good news — your broadband is working again. We found a fault with the equipment that…”

Wed 7 Oct

Problem in Conwy, Denbighshire, Flintshire, Gwynedd, Isle of Anglesey, Wrexham

Source

Ongoing since 19:01, 7 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Pembrokeshire

Source

Resolved 07:21, 10 Oct

“Good news — your broadband is back to normal. We found a fault affecting equipment that…”

Problem in Carmarthenshire

Source

Resolved 17:00

“The problem affecting broadband in your area is now fixed. We have restored our…”

Problem in Devon

Source

Resolved 09:50, 8 Oct

“Your broadband should be working again. We know about a problem that affected customers…”

Problem in Somerset

Source

Resolved 21:53

“Your broadband should be working again. We fixed a problem that affected some customers…”

Problem in Gloucestershire, Herefordshire, Powys, Shropshire, Warwickshire, Worcestershire

Source

Resolved 22:00

“Your broadband should be working again. We fixed a problem that affected some services in…”

Problem in Shropshire

Source

Resolved 11:10, 8 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Swansea

Source

Resolved 11:15, 8 Oct

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 16:01

“Good news: the service in your area should be working again now. We know some customers…”

Problem in Monmouthshire, Torfaen

Source

Resolved 11:45

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Resolved 09:52, 10 Oct

“Good news – this issue is now fixed. Broadband in your area is back to normal. What…”

Tue 6 Oct

Problem in Shropshire

Source

Resolved 12:35, 9 Oct

“Your broadband is working again. We found a fault affecting the equipment that serves…”

Problem in Ceredigion

Source

Resolved 11:05, 8 Oct

Problem in Pembrokeshire

Source

Resolved 08:47, 7 Oct

“Your broadband should be working again. The equipment that serves your area was switched…”

Problem in Somerset

Source

Resolved 22:10, 9 Oct

Problem in Devon

Source

Resolved 12:41, 8 Oct

“Good news — this problem is now fixed and your service should be back to normal. What…”

Problem in Gloucestershire

Source

Resolved 11:10, 8 Oct

Problem in Carmarthenshire

Source

Resolved 12:00, 8 Oct

Mon 5 Oct

Problem in Carmarthenshire

Source

Resolved 00:35, 6 Oct

“We know about a problem affecting broadband in your area. We are looking into what has…”

Problem in Pembrokeshire

Source

Resolved 06:30, 9 Oct

“Good news — your broadband in Pembrokeshire is working again. An engineer repaired a…”

Problem in Cheshire East, Cheshire West and Chester

Source

Resolved 11:11, 24 Oct

“Good news — your broadband is working again. We found a fault affecting a cable serving…”

Problem in Devon

Source

Ongoing since 13:20, 5 Oct

“We have found the cause of the problem affecting customers in Devon. We know this has…”

Problem in Powys

Source

Resolved 12:40

Problem in Shropshire

Source

Resolved 08:33, 6 Oct

“Your broadband should be working normally again. We know about a problem that affected…”

Problem in Conwy, Denbighshire, Flintshire, Gwynedd, Isle of Anglesey, Wrexham

Source

Resolved 12:29, 9 Oct

“Good news — your broadband is back working again. The fault has now been fixed and your…”

Problem in Bridgend, Caerphilly, Cardiff, Carmarthenshire, Glamorgan, Merthyr Tydfil, Neath Port Talbot, Newport, Rhondda Cynon Taff, Swansea, Torfaen

Source

Ongoing since 09:52, 5 Oct

“This is a known problem and we are sorry it has taken this long to sort out. What is…”

Problem in Herefordshire

Source

Resolved 09:13, 11 Oct

“Good news - your broadband is working again. We found a fault affecting customers in…”

Problem in Oxfordshire

Source

Resolved 11:11, 11 Oct

“Good news – your broadband and phone services are back to normal. This fault has now been…”

Problem in Gloucestershire, Herefordshire, Powys, Shropshire, Warwickshire, Worcestershire

Source

Ongoing since 08:59, 5 Oct

“We've found the cause of the problem affecting some services in your area. The equipment…”

Problem in Ceredigion

Source

Resolved 08:46

Sun 4 Oct

Problem in Devon

Source

Ongoing since 14:36, 4 Oct

“We know about a problem affecting some customers in Devon. We are sorry this is taking…”

Sat 3 Oct

Problem in Shropshire

Source

Resolved 07:17, 4 Oct

“Your broadband should be working again. We fixed a problem that affected broadband in…”

Problem in Carmarthenshire

Source

Resolved 05:12, 6 Oct

“Your broadband should be working again. We fixed a problem that affected some services in…”

Problem in Powys

Source

Resolved 05:03, 4 Oct

“Broadband in your area is working again. What happened We detected a fault at 14:26 on…”

Fri 2 Oct

Problem in Oxfordshire

Source

Resolved 08:34, 3 Oct

“Your service should be working again now. We know some customers in Oxfordshire lost…”

Problem in Shropshire

Source

Resolved 17:25

Problem in Carmarthenshire

Source

Resolved 21:44

“Your broadband should be working normally again. We know about a problem that affected…”

Problem in Swansea

Source

Resolved 17:30

“We know about a problem affecting broadband in your area. We are investigating a fault…”

Problem in Powys

Source

Resolved 13:50

“We know about a problem We're looking into a broadband problem that may be affecting…”

Thu 1 Oct

Problem in Powys

Source

Resolved 09:50, 7 Oct

“Your broadband should be working again. We fixed a problem affecting some services in…”

Problem in Shropshire

Source

Resolved 13:57, 6 Oct

“Your broadband should be working normally again. An engineer visited the site on 5th…”

Problem in Carmarthenshire

Source

Resolved 16:20, 2 Oct

Wed 30 Sept

Problem in Shropshire

Source

Resolved 15:26, 1 Oct

“Your broadband should be working again. We fixed a problem that affected some services in…”

Problem in Somerset

Source

Resolved 01:06, 1 Oct

“Your broadband should be working again. We fixed a fault that affected broadband in…”

Problem in Carmarthenshire

Source

Resolved 15:20

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Devon

Source

Resolved 15:20

“We know about a problem affecting broadband in your area and we are looking into it. What…”

Problem in Ceredigion

Source

Resolved 15:15

Problem in Powys

Source

Resolved 15:15

Problem in Swansea

Source

Resolved 15:15

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Pembrokeshire

Source

Resolved 15:15

Tue 29 Sept

Problem in Carmarthenshire

Source

Resolved 16:55, 30 Sept

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Pembrokeshire

Source

Resolved 17:40

“We know about a problem affecting broadband in your area and we are looking into it. What…”

Problem in Shropshire

Source

Resolved 17:30

“We're aware of a problem affecting some services in your area. Our engineers are working…”

Problem in Ceredigion

Source

Resolved 17:30

Problem in Swansea

Source

Resolved 16:30

Problem in Powys

Source

Resolved 20:57

“Your broadband should be working again. We know about a problem that affected some…”

Problem in Herefordshire, Powys, Shropshire, Worcestershire

Source

Resolved 11:53

“Good news: broadband and phone services in your area are working again. We lost contact…”

Problem in Somerset

Source

Resolved 17:17

“Your broadband should be working normally again. A planned power cut by the electricity…”

Mon 28 Sept

Problem in Somerset

Source

Resolved 09:09, 29 Sept

“Good news — broadband services in Somerset are working again. The equipment that serves…”

Problem in Shropshire

Source

Resolved 16:58, 29 Sept

“Your broadband should be working again. We know about a problem that affected customers…”

While you wait

Three things to rule out first

Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
Try another deviceIf only one thing can’t get online, that device is the problem.
Run a speed testSlow or actually offline? Thirty seconds tells you which.

Run an Airband speed test →

Still not working? Report the fault to Airband on 01905 676121 (Mon to Fri 9am to 5pm).

Had enough?

See what else is available at your address.

Airband hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.

See alternative deals →

Is Airband working for you right now?

Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.

The network

About Airband’s network

Airband runs its own network, so a fault on the line is Airband's own to fix.

Airband isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit if you're left without service. How compensation works

FAQ

Airband outage, common questions

Is Airband down right now?

Not network-wide. Airband's own status page lists a contained incident, and the card above says where and what Airband has said about it. Outside that area your connection isn't part of it, so restart your router and try another device first.

Is Airband down in my area?

Airband's own service status page on status.voneus.com lists the faults it knows about. This page shows whether Airband has a wider problem right now. If it doesn't and you're still offline, restart the router, then report the fault to Airband.

How do I report a Airband outage?

Most providers route fault reports through their app or support line. Airband's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Airband customers see on this page.

Will I get compensation for a Airband outage?

Airband isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment when the service goes down. Report the fault and ask Airband for a credit for the days you were without it. If they won't help, complain, and after six weeks you can take it to the free dispute scheme Airband belongs to.

How automatic compensation works →

How long do Airband outages usually last?

Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.

Can I switch from Airband mid-contract if their network keeps going down?

Airband hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to Airband first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme Airband belongs to.

Why does the tracker say Airband is working fine when I'm having issues?

Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.

More Airband tools

Speed test

Test your Airband speed

Address-level measurement, compared to what Airband promised.

Run the speed test

Troubleshooter

Airband broadband problems?

Conversational diagnostic, live outage check, line probe, fix list, switch options if needed.

Start the troubleshooter