Voneus
No issue detected
Is Voneus down? Voneus is working fine
Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Status checked at 06:00 on 28 October 2026.
Last 30 days
VoneusWorking finePast incidents
No incidents or public reports in the last 30 days.
Feels slow?
Three things to rule out first
- Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
- Try another deviceIf only one thing can’t get online, that device is the problem.
- Run a speed testSlow or actually offline? Thirty seconds tells you which.
Still not working? Report the fault to Voneus on 0333 880 4141 (Mon to Fri 8am to 8pm, Sat and bank holidays 9am to 5.30pm).
Had enough?
See what else is available at your address.
Voneus hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.
See alternative deals →Is Voneus working for you right now?
Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.
The network
About Voneus’s network
Voneus sells 3 speeds today, from 250 Mbps to 900 Mbps, all of them full fibre, so the fibre runs all the way into your home.
Voneus isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit if you're left without service. How compensation works
FAQ
Voneus outage, common questions
Is Voneus down right now?
No. Nothing we watch is flagging Voneus right now. If yours feels off, restart your router and try another device first.
Is Voneus down in my area?
Voneus doesn't publish a public status page, so this page is the quickest check. If Voneus has no wider problem and you're still offline, restart the router, then report the fault to Voneus.
How do I report a Voneus outage?
Most providers route fault reports through their app or support line. Voneus's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Voneus customers see on this page.
Will I get compensation for a Voneus outage?
Voneus isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment when the service goes down. Report the fault and ask Voneus for a credit for the days you were without it. If they won't help, complain, and after six weeks you can take it to the free dispute scheme Voneus belongs to.
How long do Voneus outages usually last?
Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
Can I switch from Voneus mid-contract if their network keeps going down?
Voneus hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to Voneus first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme Voneus belongs to.
Why does the tracker say Voneus is working fine when I'm having issues?
Two reasons. Either your issue is local to your line, building or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
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