Sign up
Skip to main content
Tools › Troubleshooter › Voneus
ForVoneus logocustomers

Voneus broadband problems?

Voneus is working fine, checked at 06:40 on 28 October 2026. Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Voneus status

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live Voneus outage data

Start the troubleshooter

Reads live UK outage data · updated every few minutes

We'll check Voneus's status, probe your line and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only or keeps dropping.
  2. 02
    Silent probe
    We check Voneus's outage status, speed tests from other Voneus customers near you and your own recent results, all at once.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    If two fixes don't work, you get a call script and a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Push a switch when the fix is a router restart
More Voneus tools
Speed test

Test your Voneus speed

Address-level measurement, compared to what Voneus promised.

Run the speed test
Outage check

Is Voneus down right now?

Live status, the last 30 days of outages and what to try while you wait.

Check the live status
Deals

Voneus broadband deals

Speeds, monthly prices and the price once any offer ends.

See the deals

Voneus guide

The Voneus troubleshooter, explained

No incidents in the last 30 days. If it's happening right now, check our Voneus status page first. If Voneus is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.

Voneus sells 3 speeds today, from 250 Mbps to 900 Mbps, all of them full fibre, so the fibre runs all the way into your home.

Full fibre lines end at a small box on the wall where the fibre comes in, separate from the router. Check it has power and look at its lights.

If a light on that box is red or off while it has power, say so when you report the fault: it points at the fibre rather than your router.

If the box looks normal, switch the router off at the wall for 30 seconds, then try a device plugged in with a cable.

Call Voneus on 0333 880 4141 (Mon to Fri 8am to 8pm, Sat and bank holidays 9am to 5.30pm) to report a fault.

Voneus hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Voneus first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Voneus belongs to.

Voneus isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment while it's down. Ask for a credit for the days you were without it. How automatic compensation works

Five short questions, one at a time. Then we check Voneus's outage picture, the speed tests other Voneus customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.

If two fixes don't work, you get a script to read out when you call Voneus, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.

Call Voneus on 0333 880 4141 (Mon to Fri 8am to 8pm, Sat and bank holidays 9am to 5.30pm) to report a fault.

Three things at once: Voneus's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other Voneus customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.

Voneus hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Voneus first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Voneus belongs to. Voneus isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit for any days you were without service.

Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.