Pricing
& regulation.
Mid-contract price rises, the Ofcom April rule, automatic compensation, contract loopholes. The stuff providers don't put on the marketing page.
Edited by Ade·UPDATED 30 MAY 2026Know your rights.
The ones providers test.
Each route below is a single right or rule that providers regularly try to test. We explain the rule, the wording and what to do when they do.
★Featured by Ade5 May 2026
The broadband ombudsman: the third-party route when complaints stall
When a broadband complaint stalls, a free independent adjudicator can settle it. How to escalate to the Communications Ombudsman or CISAS, the six-week rule, and what the decision is worth.
2 May 2026
Mid-contract price rises and what you can do
The pounds-and-pence rule for contracts from 17 January 2025, what it changed, what it left alone, and when a mid-contract price rise lets you walk away without a fee.
1 May 2026
Bundle pricing and the cancel-one-cancel-all trap
Broadband, TV and phone in one bundle can each carry their own minimum term. How cancelling one affects the others, and how to unwind a bundle without an exit-fee surprise.
26 Apr 2026
Automatic compensation: when you're owed
Ofcom's automatic compensation pays you when broadband fails: £10.34 a day for lost service, £32.31 for a missed engineer, £6.46 a day for a late start. When it applies and how it lands.
21 Apr 2026
Advertised vs minimum guaranteed speed
What advertised average speeds actually promise, the minimum guaranteed speed your provider must hit, and the 30-day window that lets you leave penalty-free if it does not.
20 Apr 2026
When you can leave without a fee
Every legal way out of a broadband contract without a fee: the 14-day cooling-off period, a price rise or material change, speed below the guarantee, and being out of contract.
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