Every published article, newest first. Filter by category to narrow.
When a broadband complaint stalls, a free independent adjudicator can settle it. How to escalate to the Communications Ombudsman or CISAS, the six-week rule, and what the decision is worth.
The pounds-and-pence rule for contracts from 17 January 2025, what it changed, what it left alone, and when a mid-contract price rise lets you walk away without a fee.
Broadband, TV and phone in one bundle can each carry their own minimum term. How cancelling one affects the others, and how to unwind a bundle without an exit-fee surprise.
Ofcom's automatic compensation pays you when broadband fails: £10.34 a day for lost service, £32.31 for a missed engineer, £6.46 a day for a late start. When it applies and how it lands.
What advertised average speeds actually promise, the minimum guaranteed speed your provider must hit, and the 30-day window that lets you leave penalty-free if it does not.
Every legal way out of a broadband contract without a fee: the 14-day cooling-off period, a price rise or material change, speed below the guarantee, and being out of contract.
The average UK broadband bill is about £35 a month, but plenty pay far less for the same speed. What broadband should cost, tier by tier.
A bigger broadband bill is almost always one of two things: an annual rise, or your contract ending. Here is which, and what to do about it.
Live tracker of every disclosed mid-contract price rise across UK broadband deals. Sorted by largest rise first.
How mid-contract price rises must now be disclosed in £/p, when you can exit penalty-free, and which UK broadband providers actually raise prices.