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Tools › Troubleshooter › EE
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EE broadband problems?

EE is down for some users right now, checked at 06:40 on 28 October 2026. Reports of problems with EE are coming in, nothing confirmed from their side yet. EE status

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live EE outage data

Start the troubleshooter

Reads live UK outage data · updated every few minutes

We'll check EE's status, probe your line and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only or keeps dropping.
  2. 02
    Silent probe
    We check EE's outage status, speed tests from other EE customers near you and your own recent results, all at once.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    If two fixes don't work, you get a call script and a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Push a switch when the fix is a router restart
More EE tools
Speed test

Test your EE speed

Address-level measurement, compared to what EE promised.

Run the speed test
Outage check

Is EE down right now?

Live status, the last 30 days of outages and what to try while you wait.

Check the live status
Deals

EE broadband deals

Speeds, monthly prices and the price once any offer ends.

See the deals

EE guide

The EE troubleshooter, explained

18 days with an incident in the last 30 days. If it's happening right now, check our EE status page first. If EE is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.

EE sells 8 speeds today, from 36 Mbps to 1.6 Gbps. Of those, 5 are full fibre, with fibre all the way into your home and 3 are on copper for the last stretch, up to 67 Mbps.

EE sells over Openreach's network, so if the line itself needs an engineer, EE books an Openreach one for you.

Full fibre lines end at a small box on the wall where the fibre comes in, separate from the router. Check it has power and look at its lights.

If a light on that box is red or off while it has power, say so when you report the fault: it points at the fibre rather than your router.

If the box looks normal, switch the router off at the wall for 30 seconds, then try a device plugged in with a cable.

Call EE on 0330 123 1105 (Mon to Fri 8am to 9pm, Sat and Sun 8am to 8pm) to report a fault. Free from an EE number, or 150 from an EE mobile.

EE has signed Ofcom's broadband speed code. That means EE gave you a minimum guaranteed speed when you joined. If your wired speed stays below it and EE can't fix it within 30 days, you can leave without an exit fee.

EE is signed up to Ofcom's automatic compensation scheme. If your service is completely down and still not fixed two full working days after you report it, you get a daily credit without having to ask. How automatic compensation works

Five short questions, one at a time. Then we check EE's outage picture, the speed tests other EE customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.

If two fixes don't work, you get a script to read out when you call EE, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.

EE sells over Openreach's network, so if the line itself needs an engineer, EE books an Openreach one for you.

Call EE on 0330 123 1105 (Mon to Fri 8am to 9pm, Sat and Sun 8am to 8pm) to report a fault. Free from an EE number, or 150 from an EE mobile.

Three things at once: EE's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other EE customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.

EE has signed Ofcom's broadband speed code. That means EE gave you a minimum guaranteed speed when you joined. If your wired speed stays below it and EE can't fix it within 30 days, you can leave without an exit fee. EE is also signed up to Ofcom's automatic compensation scheme, so if the service is completely down and still not fixed two full working days after you report it, you get a daily credit without asking.

Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.