Gigaclear guide
The Gigaclear troubleshooter, explained
19 days with an incident in the last 30 days. If it's happening right now, check our Gigaclear status page first. If Gigaclear is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.
Gigaclear sells 3 speeds today, from 300 Mbps to 830 Mbps, all of them full fibre, so the fibre runs all the way into your home.
Gigaclear runs its own network, so a fault on the line is Gigaclear's own to fix.
Full fibre lines end at a small box on the wall where the fibre comes in, separate from the router. Check it has power and look at its lights.
If a light on that box is red or off while it has power, say so when you report the fault: it points at the fibre rather than your router.
If the box looks normal, switch the router off at the wall for 30 seconds, then try a device plugged in with a cable.
Call Gigaclear on 01865 591131 (Mon to Fri 8am to 7pm, Sat 9am to 5.30pm) to report a fault. Sundays: live chat only.
Gigaclear hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Gigaclear first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Gigaclear belongs to.
Gigaclear isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment while it's down. Ask for a credit for the days you were without it. How automatic compensation works
Five short questions, one at a time. Then we check Gigaclear's outage picture, the speed tests other Gigaclear customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.
If two fixes don't work, you get a script to read out when you call Gigaclear, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.
Gigaclear runs its own network, so a fault on the line is Gigaclear's own to fix.
Call Gigaclear on 01865 591131 (Mon to Fri 8am to 7pm, Sat 9am to 5.30pm) to report a fault. Sundays: live chat only.
Three things at once: Gigaclear's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other Gigaclear customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.
Gigaclear hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Gigaclear first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Gigaclear belongs to. Gigaclear isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit for any days you were without service.
Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.