Sign up
Skip to main content
Tools › Troubleshooter › Lightspeed
ForLightspeed logocustomers

Lightspeed broadband problems?

Lightspeed is working fine, checked at 06:40 on 28 October 2026. Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Lightspeed status

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live Lightspeed outage data

Start the troubleshooter

Reads live UK outage data · updated every few minutes

We'll check Lightspeed's status, probe your line and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only or keeps dropping.
  2. 02
    Silent probe
    We check Lightspeed's outage status, speed tests from other Lightspeed customers near you and your own recent results, all at once.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    If two fixes don't work, you get a call script and a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Push a switch when the fix is a router restart
More Lightspeed tools
Speed test

Test your Lightspeed speed

Address-level measurement, compared to what Lightspeed promised.

Run the speed test
Outage check

Is Lightspeed down right now?

Live status, the last 30 days of outages and what to try while you wait.

Check the live status

Lightspeed guide

The Lightspeed troubleshooter, explained

No incidents in the last 30 days. If it's happening right now, check our Lightspeed status page first. If Lightspeed is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.

Lightspeed runs its own network, so a fault on the line is Lightspeed's own to fix.

Call Lightspeed on 01775 830830 (Mon to Fri 9am to 9pm, Sat and Sun 9am to 5pm) to report a fault.

Lightspeed hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Lightspeed first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Lightspeed belongs to.

Lightspeed isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment while it's down. Ask for a credit for the days you were without it. How automatic compensation works

Five short questions, one at a time. Then we check Lightspeed's outage picture, the speed tests other Lightspeed customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.

If two fixes don't work, you get a script to read out when you call Lightspeed, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.

Lightspeed runs its own network, so a fault on the line is Lightspeed's own to fix.

Call Lightspeed on 01775 830830 (Mon to Fri 9am to 9pm, Sat and Sun 9am to 5pm) to report a fault.

Three things at once: Lightspeed's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other Lightspeed customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.

Lightspeed hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Lightspeed first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Lightspeed belongs to. Lightspeed isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit for any days you were without service.

Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.