ToolsBroadband speed testLightspeed
customersTest your Lightspeed connection
Lightspeed broadband
speed test
A Lightspeed broadband speed test shows whether you get the speed you pay for. Lightspeed hasn't signed Ofcom's speed code, so compare a wired result with your package speed and report any shortfall to Lightspeed.
Press run. We'll do the rest.
~20 seconds · no signup · no email · we don't store your IP
Runs in your browser · no data leaves your device
For Lightspeed customers. We’ll measure your line, then check it against the Lightspeed packages that are actually available at your address.
Questions
Lightspeed speed questions
Why is my Lightspeed broadband slow?
Run the test on a laptop plugged into the router with a cable. Over wifi you'll often see less than the line is giving you. If the wired result is fine, the line is doing its job and the slowdown is in your home: the router's position, other devices or an old wifi standard. If the wired result is low too, switch the router off at the wall for 30 seconds, test again, then report it.
What can I do if Lightspeed can't fix my speed?
Lightspeed hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Lightspeed first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Lightspeed belongs to. Lightspeed runs its own network, so a fault on the line is Lightspeed's own to fix.
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