ToolsBroadband speed testV4 Consumer
customersTest your V4 Consumer connection
V4 Consumer broadband
speed test
A V4 Consumer broadband speed test shows whether you get the speed you pay for. V4 Consumer hasn't signed Ofcom's speed code, so compare a wired result with your package speed and report any shortfall to V4 Consumer.
Press run. We'll do the rest.
~20 seconds · no signup · no email · we don't store your IP
Runs in your browser · no data leaves your device
For V4 Consumer customers. We’ll measure your line, then check it against the V4 Consumer packages that are actually available at your address.
Questions
V4 Consumer speed questions
Why is my V4 Consumer broadband slow?
Run the test on a laptop plugged into the router with a cable. Over wifi you'll often see less than the line is giving you. If the wired result is fine, the line is doing its job and the slowdown is in your home: the router's position, other devices or an old wifi standard. If the wired result is low too, switch the router off at the wall for 30 seconds, test again, then report it.
What can I do if V4 Consumer can't fix my speed?
V4 Consumer hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to V4 Consumer first. If it isn't sorted after six weeks, you can take it to the free dispute scheme V4 Consumer belongs to. V4 Consumer sells over Openreach's network, so if the line itself needs an engineer, V4 Consumer books an Openreach one for you.
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