V4 Consumer
No issue detected
Is V4 Consumer down? V4 Consumer is working fine
Nothing reported recently. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Status checked at 21:40 on 28 October 2026.
Last 30 days
V4 ConsumerWorking finePast incidents
No incidents or public reports in the last 30 days.
Feels slow?
Three things to rule out first
- Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
- Try another deviceIf only one thing can’t get online, that device is the problem.
- Run a speed testSlow or actually offline? Thirty seconds tells you which.
Still not working? Report the fault to V4 Consumer on 0330 118 8871 (Mon to Fri 9am to 8pm, Sat 9am to 2pm).
Had enough?
See what else is available at your address.
V4 Consumer hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.
See alternative deals →Is V4 Consumer working for you right now?
Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.
The network
About V4 Consumer’s network
V4 Consumer sells over Openreach's network, so if the line itself needs an engineer, V4 Consumer books an Openreach one for you.
V4 Consumer isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit if you're left without service. How compensation works
FAQ
V4 Consumer outage, common questions
Is V4 Consumer down right now?
No. Nothing we watch is flagging V4 Consumer right now. If yours feels off, restart your router and try another device first.
Is V4 Consumer down in my area?
V4 Consumer doesn't publish a public status page, so this page is the quickest check. If V4 Consumer has no wider problem and you're still offline, restart the router, then report the fault to V4 Consumer.
How do I report a V4 Consumer outage?
Most providers route fault reports through their app or support line. V4 Consumer's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other V4 Consumer customers see on this page.
Will I get compensation for a V4 Consumer outage?
V4 Consumer isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment when the service goes down. Report the fault and ask V4 Consumer for a credit for the days you were without it. If they won't help, complain, and after six weeks you can take it to the free dispute scheme V4 Consumer belongs to.
How long do V4 Consumer outages usually last?
Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.
Can I switch from V4 Consumer mid-contract if their network keeps going down?
V4 Consumer hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to V4 Consumer first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme V4 Consumer belongs to.
Why does the tracker say V4 Consumer is working fine when I'm having issues?
Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.
More V4 Consumer tools