Broadband provider

Lightspeed broadband

Customers can call 01775 830830 for help and faults.

In short

Lines are open Mon to Fri 9am to 9pm, Sat and Sun 9am to 5pm (checked 24 October 2026). Our Lightspeed status page shows whether Lightspeed is down right now and any problems in the last 30 days. No Lightspeed broadband deals are listed on 30 October 2026, so put in your postcode to see who sells broadband at your address. LightSpeed Broadband runs its own full fibre network in market towns, mostly in the East of England.

Lightspeed contact numbers

Help and faults: 01775 830830; Mon to Fri 9am to 9pm, Sat and Sun 9am to 5pm
New orders: 01775 830075; Mon to Thu 9am to 7pm, Fri 9am to 5.30pm, Sat 9am to 5pm
Renewals, upgrades and leaving: 01775 830079; Mon to Thu 9am to 7pm, Fri 9am to 5.30pm, Sat 9am to 5pm

From Lightspeed's contact page, checked 24 October 2026.

Tools for Lightspeed customers

Speed test

Test your Lightspeed speed

Measure your line, compare it against what Lightspeed promised, and see if a faster package is available at your address.

Run the speed test

Troubleshooter

Fix Lightspeed problems

Conversational diagnostic: outage check, line probe, fix list, and switch options if it's not worth waiting.

Start the troubleshooter

Outage check

Is Lightspeed down right now?

Live status, plus the last 30 days of outages.

Check the live status

Lightspeed questions

Can I get Lightspeed broadband?

We don't have Lightspeed deals to show right now. Put in your postcode to see which providers sell broadband at your address.

What is Lightspeed's phone number?

Call 01775 830830 for help and faults. Call 01775 830075 for new orders. Call 01775 830079 for renewals, upgrades and leaving.

Is Lightspeed down?

Our Lightspeed status page shows any problem Lightspeed has reported and the last 30 days. Check Lightspeed's status.

What network does Lightspeed use?

LightSpeed Broadband runs its own full fibre network in market towns, mostly in the East of England.