Is Hey Broadband down? Hey Broadband is working fine

Last report 11 d ago, nothing since. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Status checked at 02:45 on 28 October 2026.

Hey Broadband's status page

Last 30 days

Hey BroadbandWorking fine

Past incidents

Sat 17 Oct

Problems detected

People stopped reporting problems around 01:08

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Feels slow?

Three things to rule out first

Restart the routerOff at the wall for 30 seconds, then back on. Fixes more dropouts than anything else.
Try another deviceIf only one thing can’t get online, that device is the problem.
Run a speed testSlow or actually offline? Thirty seconds tells you which.

Run a Hey Broadband speed test →

Still not working? Report the fault through Hey Broadband's contact page. Hey Broadband handles technical support by email.

Had enough?

See what else is available at your address.

Hey Broadband hasn't signed Ofcom's speed code, but consumer law still applies. If you hit a wall, Ofcom's ADR scheme is free to use.

See alternative deals →

Is Hey Broadband working for you right now?

Your browser may ask for your location. All we keep is the postcode area, so your report helps others nearby see it's not just them. Say no and it still counts.

The network

About Hey Broadband’s network

Hey Broadband sells 3 speeds today, from 150 Mbps to 900 Mbps, all of them full fibre, so the fibre runs all the way into your home.

Hey Broadband sells over F&W Networks's network, so a fault on the line is fixed by F&W Networks, booked through Hey Broadband.

Hey Broadband isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit if you're left without service. How compensation works

FAQ

Hey Broadband outage, common questions

Is Hey Broadband down right now?

No. Nothing we watch is flagging Hey Broadband right now. If yours feels off, restart your router and try another device first.

Is Hey Broadband down in my area?

Hey Broadband's own service status page on status.heybroadband.co.uk lists the faults it knows about. This page shows whether Hey Broadband has a wider problem right now. If it doesn't and you're still offline, restart the router, then report the fault to Hey Broadband.

How do I report a Hey Broadband outage?

Most providers route fault reports through their app or support line. Hey Broadband's own status page (linked above when one exists) tends to update faster than support staff can, check there first. You can also run our speed test, the result feeds the outage detection model that other Hey Broadband customers see on this page.

Will I get compensation for a Hey Broadband outage?

Hey Broadband isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment when the service goes down. Report the fault and ask Hey Broadband for a credit for the days you were without it. If they won't help, complain, and after six weeks you can take it to the free dispute scheme Hey Broadband belongs to.

How automatic compensation works →

How long do Hey Broadband outages usually last?

Most outages we've tracked resolve within a few hours. Bigger network-side incidents (a backhaul issue or a regional fibre cut) can run 6 to 12 hours. The page above will move from 'down' to 'issues earlier' once the live signal fades, that's a more reliable timeline than support-staff estimates.

Can I switch from Hey Broadband mid-contract if their network keeps going down?

Hey Broadband hasn't signed Ofcom's voluntary broadband speeds code, so there's no set right to leave mid-contract over slow speeds or a service that keeps going down. General consumer law still applies if the service isn't what was sold. Complain to Hey Broadband first, and if it isn't sorted after six weeks, you can take it to the free dispute scheme Hey Broadband belongs to.

Why does the tracker say Hey Broadband is working fine when I'm having issues?

Two reasons. Either your issue is local to your line, building, or Wi-Fi (which won't show up as a wider network outage), or you're an early indicator of an outage that hasn't yet been corroborated by other signals. Run the speed test and use the feedback widget on this page, both feed the model and help confirm whether it's just you or something wider.