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Hey Broadband problems?

Hey Broadband is working fine, checked at 06:45 on 28 October 2026. Last report 11 d ago, nothing since. If yours still feels off, it's more likely your WiFi or kit than the line. A speed test will tell you. Hey Broadband status

Tell us what’s wrong

Five questions. One verdict.

Address-level · no signup · uses live Hey Broadband outage data

Start the troubleshooter

Reads live UK outage data · updated every few minutes

We'll check Hey Broadband's status, probe your line and walk you through the fix. Then we'll show you what to switch to if it's not worth waiting.

How it works
  1. 01
    What's wrong?
    Pick the shape of the issue: no internet, slow, Wi-Fi only or keeps dropping.
  2. 02
    Silent probe
    We check Hey Broadband's outage status, speed tests from other Hey Broadband customers near you and your own recent results, all at once.
  3. 03
    One fix at a time
    Each step gets a 'did that help?' button. Try one thing, tell us, move on.
  4. 04
    Escalate if needed
    If two fixes don't work, you get a call script and a comparison of better deals at your address.
What we don’t do
  • Make you read an article and figure it out
  • Push a switch when the fix is a router restart
More Hey Broadband tools
Speed test

Test your Hey Broadband speed

Address-level measurement, compared to what Hey Broadband promised.

Run the speed test
Outage check

Is Hey Broadband down right now?

Live status, the last 30 days of outages and what to try while you wait.

Check the live status
Deals

Hey Broadband deals

Speeds, monthly prices and the price once any offer ends.

See the deals

Hey Broadband guide

The Hey Broadband troubleshooter, explained

1 day with an incident in the last 30 days. If it's happening right now, check our Hey Broadband status page first. If Hey Broadband is down for lots of people, no fix at your end will help, and the page shows when people stop reporting problems.

Hey Broadband sells 3 speeds today, from 150 Mbps to 900 Mbps, all of them full fibre, so the fibre runs all the way into your home.

Hey Broadband sells over F&W Networks's network, so a fault on the line is fixed by F&W Networks, booked through Hey Broadband.

Full fibre lines end at a small box on the wall where the fibre comes in, separate from the router. Check it has power and look at its lights.

If a light on that box is red or off while it has power, say so when you report the fault: it points at the fibre rather than your router.

If the box looks normal, switch the router off at the wall for 30 seconds, then try a device plugged in with a cable.

Hey Broadband handles technical support by email. Hey Broadband's general help line is 0330 822 2878 (Mon to Fri 8am to 8pm, Sat and Sun 8am to 6pm).

Hey Broadband hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Hey Broadband first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Hey Broadband belongs to.

Hey Broadband isn't signed up to Ofcom's automatic compensation scheme, so there's no automatic payment while it's down. Ask for a credit for the days you were without it. How automatic compensation works

Five short questions, one at a time. Then we check Hey Broadband's outage picture, the speed tests other Hey Broadband customers near you ran in the last 24 hours and any recent test from your postcode, and suggest one fix at a time with a "did that help?" button.

If two fixes don't work, you get a script to read out when you call Hey Broadband, filled in with how long it's been going on and what you've tried, next to the cheapest deals at your address from other providers in case you'd rather leave. We earn a commission if you switch through us, never if you stay.

Hey Broadband sells over F&W Networks's network, so a fault on the line is fixed by F&W Networks, booked through Hey Broadband.

Hey Broadband handles technical support by email. Hey Broadband's general help line is 0330 822 2878 (Mon to Fri 8am to 8pm, Sat and Sun 8am to 6pm).

Three things at once: Hey Broadband's outage picture on our status page (its own status where it publishes one, plus what people are reporting), the speed tests other Hey Broadband customers in your postcode district ran in the last 24 hours and any test from your postcode in the last hour. That tells us whether it looks like a wider problem or something at your end.

Hey Broadband hasn't signed Ofcom's voluntary broadband speed code, so there's no set 30-day right to leave over slow speeds. Report it to Hey Broadband first. If it isn't sorted after six weeks, you can take it to the free dispute scheme Hey Broadband belongs to. Hey Broadband isn't signed up to Ofcom's automatic compensation scheme, so ask for a credit for any days you were without service.

Outages, the speed tests we compare against and the deals we'd suggest all depend on where you are. A postcode lets us tell a problem in your area from one on your line.