Question 1

How slow is too slow on Hey Broadband?

Accepted Answer

Hey Broadband's typical package speed in our deal pool is around 400 Mbps. If you're consistently getting below 70 % of that, the line is under-performing, start with the troubleshooter (restart router, ethernet, master socket) before opening a provider ticket.

Question 2

Why is my Hey Broadband broadband slower than advertised?

Accepted Answer

WiFi is the suspect more often than the line itself, range, interference, an aging router. Test via ethernet to rule that out before assuming it's a line fault. If the wired speed is still well below advertised, you're entitled to an investigation under Ofcom's voluntary code.

Question 3

Can I switch from Hey Broadband if my speed isn't fixed?

Accepted Answer

Yes. Under Ofcom's voluntary code of practice, if Hey Broadband can't restore your speed inside 30 days you can leave penalty-free even if you're mid-contract. New-customer pricing across the market is usually 30-40 % cheaper than out-of-contract rates, so switching often pays back inside 2-3 months.

Broadband
health check

Trouble with Hey Broadband?

Is Hey Broadband down right now?

Broadbandhealth check

Trouble with Hey Broadband?

Is Hey Broadband down right now?

Broadband
health check