Switch
your broadband.
Most people who switch lose money doing it, and not where they expect. They leave the old contract too early, or give notice nobody asked them to give. This maps the move that's actually yours.
Edited by Ade·UPDATED 30 MAY 2026Pick where you are in the
switching process.
Each route below maps the next step you need to take. We've ranked them by how often each one applies.
★Featured by Ade29 Apr 2026
Same-network vs cross-network switch
Switching providers is simple on the same network and a different shape across networks. Openreach takeovers vs Virgin, CityFibre and Hyperoptic installs, and what One Touch Switch covers.
24 Apr 2026
If your switch went wrong
A switch that failed or started late earns you money: £6.46 a day for a delayed start, £10.34 a day for lost service. The complaint wording and how to escalate to the ombudsman.
18 Apr 2026
Refunds, credits and final-bill shocks
What your final broadband bill should show after switching: refunds for unused days, the router-return rules, and the charges worth challenging.
14 Apr 2026
What happens on switch day
What actually happens on broadband switch day under One Touch Switch: the handover window, what can go wrong, who pays if it does, and what to keep to hand.
12 Apr 2026
Switching when you're still in contract
Yes, you can switch broadband mid-contract. How the exit fee is worked out, the four ways it disappears, and how to actually make the move before your term ends.
11 Apr 2026
How to switch when your contract is up
Switching broadband under One Touch Switch: you contact only the new provider, give no notice to the old one, and lose no service. The full step-by-step, costs and protections.
From the desk
All articles →
