Switch
your broadband.
Most people who switch lose money doing it, and not where they expect. They leave the old contract too early, or give notice nobody asked them to give. This maps the move that's actually yours.
Edited by Ade·UPDATED 23 JUN 2026Pick where you are in the
switching process.
Each route below maps the next step you need to take. We've ranked them by how often each one applies.
★Featured by AdeGo Compare Alternative: Why People Look Elsewhere for Broadband
Go Compare runs a real broadband comparison, but it is an insurance site at heart, partner-panel not whole-of-market and not Ofcom-accredited for broadband. Why people look elsewhere, the alternatives and when Go Compare is still the right call.
Uswitch Alternative: Why People Switch and What They Use Instead
Uswitch is a fine multi-utility site. For broadband on its own it isn't Ofcom-accredited or whole-of-market. Why people leave, the alternatives and when to stay put.
Same-network vs cross-network switch
Switching providers is simple on the same network and a different shape across networks. Openreach takeovers vs Virgin, CityFibre and Hyperoptic installs, and what One Touch Switch covers.
If your switch went wrong
A switch that failed or started late earns you money: £6.46 a day for a delayed start, £10.34 a day for lost service. The complaint wording and how to escalate to the ombudsman.
Refunds, credits and final-bill shocks
What your final broadband bill should show after switching: refunds for unused days, the router-return rules, and the charges worth challenging.
What happens on switch day
What actually happens on broadband switch day under One Touch Switch: the handover window, what can go wrong, who pays if it does, and what to keep to hand.
Recent on switching.
Start with your contract end date
Switching pays when you know what you'd move to. Of the 352 broadband only and broadband with phone deals we track today, half cost £30.32 a month or less once intro offers end and the rises written into the contracts apply. 169 of them have a rise already written in.
Where to start depends on your contract. If it has ended, you're free to move and the switch guide walks through the day itself. If you're still in it, check whether a price rise or slow speeds give you a way out without a fee first. What happens when your contract ends